Customer Associate

wroots global pvt ltd; Bengaluru; Remote; INR 250,000 - 400,000; Full time

Job summary

Wroots Global Pvt Ltd in Bengaluru seeks a Customer Associate for International Non-Voice Process (WFH). You will handle customer chats from international clients, provide solutions, and maintain a professional tone.

Requirements include excellent written English, prior non-voice chat support experience, ability to multitask, and fast typing (40+ WPM). Immediate joiners only.

Shifts include UK and Australian time zones; work from home with 6 days on, 1 off.

Qualifications

• Excellent written English with grammar and spelling.
• Experience in international non-voice live chat support preferred (6 months–2 years).
• Able to handle multiple chats simultaneously with accuracy and speed.

Responsibilities

• Handle inbound customer chats professionally and promptly.
• Identify and resolve complaints with timely solutions.
• Maintain high customer satisfaction and meet metrics.
• Collaborate with cross-functional teams to resolve escalations.

Skills

English proficiency

Chat support

Typing speed

Multi-chat handling

Customer service

Job description

Customer Associate - International Non Voice Process (WFH)

Requirements:

• Excellent written English communication skills grammar, spelling, and sentence structure must be strong.
• Prior experience in International Non-Voice Live Chat Support preferred (typically 6 months 2 years).
• Ability to handle multiple chats simultaneously with accuracy and speed.
• Strong customer service, problem-solving, and typing skills (40+ WPM with high accuracy is an advantage).
• Experienced are welcome to apply!

Immediate joiners only.

Job Description:

As an International Non Voice Process Associate for a Customer Support domain, you will be responsible for handling customer Chats from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Work Location: Work From Home (WFH) Bangalore

Shifts: UK Shift Australian Shift (6 days work1 days off)

Immediate Joiners Only!