Customer Support Advisor

wroots global pvt ltd; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Cab facilities

Job summary

Wroots Global Pvt Ltd in Bangalore is seeking an International Customer Support Advisor to deliver exceptional service to customers across global regions. You will handle inquiries, resolve issues, and provide product information through chat and social media.

The role requires strong communication skills, adaptability in a multilingual environment, and a focus on customer satisfaction to uphold a positive brand image internationally.

Qualifications

• Strong in English communication and grammar.
• Experience in customer support preferred.
• Capable of working in a multilingual, fast-paced environment.

Responsibilities

• Respond to inquiries via chat and social media.
• Troubleshoot issues and provide timely resolutions.
• Build relationships to enhance customer satisfaction.
• Meet KPIs such as response and resolution rates.

Skills

English communication

Customer service

Fast learner

Job description

International Customer Support Advisor ||

"Candidates who are in Bangalore are only preferred for this role"

Job Summary:

As an International Customer Support Advisor, you will be responsible for delivering exceptional service and support to customers from various global regions. You will handle inquiries, resolve issues, and provide product or service information across multiple channels such as, chat, or social media. This role requires strong communication skills, cultural sensitivity, and the ability to work in a fast-paced, multilingual environment. Your primary goal is to ensure customer satisfaction and promote a positive brand image on an international scale.

Key and Responsibilities:

Respond promptly and professionally to customer inquiries via, chat, or social media. Handle complaints, troubleshoot problems, and ensure effective and timely resolution. Use language skills (if applicable) to support customers in their native language. Build positive relationships with customers to increase loyalty and satisfaction. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

Job Requirement:

-Work Location: Bangalore

-Graduates/ undergraduates are also welcome.

-Shift : 5 days of Working/ 2days of Rotational week off.

-Cab facilities are provided.

-Candidates who are in Bangalore are only preferred!

-Immediate Joiners Only!

-Candidates should have good knowledge in English Communication and grammatical skills.