Crm Manager

Starventures Group; Dadri; On-site; INR 270,000 - 330,000; Full time

Job summary

Starventures Group is seeking a detail-oriented admin/CRM coordinator in Dadri, Uttar Pradesh to manage CRM data, respond to inquiries, and maintain accurate records. The role emphasizes strong communication and documentation using MS Excel.

You will handle basic ERP tools for CRM and prepare documents such as allotment letters and maintenance charges, coordinating with customers face-to-face when required and ensuring timely resolution of queries.

Qualifications

• Manage CRM data with accuracy and up-to-date information.
• Respond to customer queries via email, phone, and face-to-face interactions.
• Resolve customer complaints promptly and professionally.
• Communicate effectively to build strong relationships with customers.
• Document using MS Excel for records and reporting.

Responsibilities

• Prepare documentation like allotment letters, maintenance charges, etc.
• Handle basic ERP tools for CRM.

Skills

CRM data management

Customer communication

MS Excel

ERP tools

Tools

ERP tools

Job description

Roles and Responsibilities

• Manage CRM data, ensuring accuracy and up-to-date information.
• Handle customer queries via email, phone calls, and face-to-face interactions.
• Resolve customer complaints and concerns in a timely manner.
• Provide excellent communication skills to build strong relationships with customers.
• Utilize MS Office tools (Excel) for documentation purposes.

• Must be able to prepare documentation like allotment letters, maintenance charges etc

• Handle basic ERP tools for CRM

Desired Candidate Profile

• Excellent verbal communication skills for effective customer handling.
• Strong calculation skills for resolving complex issues.