Assistant Manager / Manager / Senior Manager - CRM Front

Gaurs; Ghaziabad District, Greater Noida; On-site; INR 350,000 - 550,000; Full time

Job summary

Gaurs is seeking a customer support professional in the real estate domain to manage queries, payment plan changes, and NOC processes. The role emphasizes strong communication, documentation, and coordination with legal and backend teams.

The ideal candidate will handle customer requests, track updates on purchases, and ensure timely responses while maintaining CRM records and Excel-based reporting. On-site role based in Ghaziabad district.

Qualifications

• Strong customer handling and communication skills.
• Problem solving and escalation handling ability.
• Proficiency in CRM software and MS Excel.
• Good documentation and reporting skills.

Responsibilities

• Attend customer requests for demand, payment plan changes, and NOC related issues with timely updates.
• Support customers with processes and inform them of purchases updates.
• Coordinate with legal for name-change documentation in allotments.
• Follow-up with backend and other departments to resolve queries.
• Assist in issuing NOC post proper documentation.

Skills

Customer handling

Communication

Problem solving

Escalation management

Documentation & reporting

Tools

CRM software

MS Excel

Job description

Role & responsibilities

• Attend tokens for Demand, General queries like time extension, changes in payment plan, correspondence address & number etc., updated demands, cancellation, payment updation, clearance of interest for NOC.
• Support customers with the processes way forward and inform them timely of any updates in their purchases.
• Coordinate with legal in case of documentation required for any name change in existing allotment to support customer request.
• Follow-up with backend / respective department.
• Meet customers and support in issuance of NOC post proper documentation.
• Check documentation required for possession and get the same signed by the customer.
• Check and coordinate to initiate Compulsory Maintenance and penalty for different project.
• Help resolve parking related issues with customers by getting solutions from planning.
• Take customer request in between no dues & possession (Like offers etc.) and provide appropriate response post discussion with respective authority.

Preferred candidate profile

• Strong customer handling and communication skills.
• Good knowledge of real estate CRM processes.
• Problem solving and escalation handling ability.
• Proficiency in CRM software and MS Excel.
• Good documentation and reporting skills.