Customer Relationship Manager

Mahindra Finance; Bongaigaon; On-site; INR 167,000 - 279,000; Full time

Job summary

Mahindra Finance in Assam, India is seeking a customer care associate to handle queries via phone, email and chat, resolve issues promptly, and deliver courteous, solutions-focused support to every customer.

You will cross-sell relevant products based on customer needs, maintain accurate CRM records, escalate complex issues to seniors when necessary, and work toward targets with minimal supervision while upholding service excellence.

Qualifications

• 0–3 years of experience in customer handling roles.
• Strong communication skills for phone/email/chat.
• Basic knowledge of insurance sales principles is a plus.
• Ability to work independently while meeting targets.

Responsibilities

• Handle customer queries via phone, email, and chat to resolve issues promptly.
• Cross-sell relevant products or services based on customer requirements.
• Provide excellent customer service by understanding their needs and preferences.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Skills

Strong communication

Insurance sales knowledge

Independent work

CRM software

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly.
• Cross-sell relevant products or services based on customer requirements.
• Provide excellent customer service by understanding their needs and preferences.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Desired Candidate Profile

• 0-3 years of experience in a similar role (customer handling, query solving).
• Strong communication skills for effective interaction with customers over phone/email/chat.
• Basic knowledge of insurance sales principles would be an added advantage.
• Ability to work independently with minimal supervision while meeting targets.