Senior Executive / Assistant Manager - CRM Front

Gaurs; Dadri, Greater Noida; On-site; INR 300,000 - 460,000; Full time

Job summary

Gaurs is seeking a Customer Support Executive to assist buyers with demand updates, payment plan changes, and possession documentation. The role requires coordinating with legal and backend teams to ensure smooth processes and timely updates.

The ideal candidate will have strong communication, CRM proficiency, and meticulous documentation skills to support customers through possession and NOC procedures. Experience with real estate CRM and MS Excel will be advantageous for reporting and tracking

Qualifications

• Strong customer handling and communication skills.
• Good knowledge of real estate CRM processes.
• Problem solving and escalation handling ability.
• Proficiency in CRM software and MS Excel.
• Good documentation and reporting skills.

Responsibilities

• Attend tokens for Demand, general queries including time extension, payment plan changes, correspondence address & number etc., updated demands, cancellation, payment updation, clearance of interest for NOC.
• Support customers with the processes way forward and inform them timely of any updates in their purchases.
• Coordinate with legal in case of documentation required for any name change in existing allotment to support customer request.
• Follow-up with backend / respective department.
• Meet customers and support in issuance of NOC post proper documentation.
• Check documentation required for possession and get the same signed by the customer.
• Check and coordinate to initiate Compulsory Maintenance and penalty for different project.
• Help resolve parking related issues with customers by getting solutions from planning.
• Take customer request in between no dues & possession (Like offers etc.) and provide appropriate response post discussion with respective authority.

Skills

Customer handling

Communication skills

CRM processes

Problem solving

Escalation handling

MS Excel

Tools

CRM software

Job description

Job description

Role & responsibilities

• Attend tokens for Demand, General queries like time extension, changes in payment plan, correspondence address & number etc., updated demands, cancellation, payment updation, clearance of interest for NOC.
• Support customers with the processes way forward and inform them timely of any updates in their purchases.
• Coordinate with legal in case of documentation required for any name change in existing allotment to support customer request.
• Follow-up with backend / respective department.
• Meet customers and support in issuance of NOC post proper documentation.
• Check documentation required for possession and get the same signed by the customer.
• Check and coordinate to initiate Compulsory Maintenance and penalty for different project.
• Help resolve parking related issues with customers by getting solutions from planning.
• Take customer request in between no dues & possession (Like offers etc.) and provide appropriate response post discussion with respective authority.

Preferred candidate profile

• Strong customer handling and communication skills.
• Good knowledge of real estate CRM processes.
• Problem solving and escalation handling ability.
• Proficiency in CRM software and MS Excel.
• Good documentation and reporting skills.