Crm Manager

ANANDHA AGRICULTURAL SOLUTIONS; Madurai District; On-site; INR 400,000 - 500,000; Full time

Job summary

ANANDHA AGRICULTURAL SOLUTIONS is seeking a CRM Executive to manage and enhance customer relationships. The role involves handling inquiries via phone, email, and WhatsApp, updating records in the CRM, and coordinating with Sales, Accounts, and Production to resolve customer needs.

The ideal candidate will have strong communication, attention to detail, and the ability to manage multiple requests simultaneously while maintaining professionalism and timely follow-ups.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer handling and follow-up.
• Basic knowledge of MS Excel.
• Ability to coordinate with multiple teams (Sales, Accounts, Production).
• Strong attention to detail and accuracy.

Responsibilities

• Manage and maintain customer relationships and records.
• Handle customer enquiries, complaints, and service requests.
• Coordinate with customers via phone, email, WhatsApp and other channels.
• Follow up on enquiries, quotations, orders, payments and services.
• Maintain accurate customer information in the CRM system.
• Track leads and follow up with potential customers.
• Provide timely status updates on orders and services.
• Prepare customer reports and follow-up reports.
• Collect feedback and coordinate for issue resolution.
• Document customer communications and transactions.
• Ensure customer satisfaction and long-term relationships.

Skills

Communication

Customer handling

MS Excel

Coordination

Attention to detail

Multitasking

Professionalism

Tools

CRM system

Job description

CRM Executive

Roles & Responsibilities

• Manage and maintain customer relationships and customer records.
• Handle customer enquiries, complaints, and service requests.
• Coordinate with customers through phone, email, WhatsApp, and other communication channels.
• Follow up with customers regarding enquiries, quotations, orders, payments, and services.
• Maintain accurate customer information in the CRM system.
• Track leads and follow up with potential customers.
• Coordinate with the Sales, Accounts, Production/Factory, and Management teams to resolve customer requirements.
• Monitor customer orders and provide timely status updates.
• Prepare customer reports and follow-up reports.
• Collect customer feedback and coordinate for issue resolution.
• Maintain proper documentation of customer communications and transactions.
• Ensure customer satisfaction and build long-term customer relationships.
• Support the management with CRM-related reports and updates.

Key Skills

• Good communication and interpersonal skills.
• Customer handling and follow-up skills.
• Basic knowledge of MS Excel.
• Good coordination and problem-solving ability.
• Strong attention to detail.
• Ability to manage multiple customer requests and follow-ups.
• Professional and polite approach with customers.