Walk-in | Crm Manager

Suchirindia Constructions; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Suchirindia Constructions is seeking a detail-oriented Back Office Sales Administration executive in Hyderabad. You will manage builder-buyer agreements, CRM bookings, and essential documentation with precision and timely signatures.

Responsibilities include welcome communications within 24 hours of bookings, issuing receipts and letters, maintaining MIS and records, and handling post-sale queries while coordinating with the sales team. English & Hindi communication is essential.

Qualifications

• Presentable with good communication skills.
• Male.
• Real estate industry experience in residential/commercial projects.
• Good knowledge of CRM procedures in real estate.
• Excellent business communication in English & Hindi.
• Solid written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management abilities.
• Customer service oriented.

Responsibilities

• Back office sales administration: builder-buyer agreements, receipts, and related docs.
• Bookings management and CRM login.
• Ensure documentation accuracy for client bookings, signatures, and KYC.
• Send welcome calls/emails within 24 hours of bookings and share booking details.
• Issue payment receipts, demand letters, and reminders as required.
• Prepare possession letters and buyer agreements for clients.
• Follow up on buyer agreements and documentation.
• Prepare MIS/DSR and maintain records.
• Handle post-sale queries via email and calls.
• Coordinate with sales team to ensure seamless process.
• Format documents for clients (credit notes, transfer docs, etc.).
• Support final possession process with customer satisfaction.
• Upsell and cross-sell to existing customers.

Skills

Communication skills

Customer service

Multitasking

Time management

Problem solving

Tools

CRM software

MS Office

Advanced Excel

Job description

Role & responsibilities

• Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
• Handling the bookings, login in CRM.
• Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
• Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
• Issuing Payment Receipts, demand letters and reminders accordingly.
• Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
• Follow- ups for Buyer s Agreements etc.
• Preparation of Company MIS DSR.
• Maintaining Files and Documents Records.
• Handling post sales query through emails and calls.
• Co- ordination with the sales team.
• Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
• Completing fit out/final Possession process with Customer Satisfaction.
• Upselling and Cross Selling to existing customer base.

Preferred candidate profile

• Candidate must be presentable and good communication skills.
• Male.
• Preferred only Real Estate Industry with the experience of residential/ commercial project.
• Good knowledge of CRM procedures of real estate.
• Very Good business communication skills in English & Hindi.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude.
• Working knowledge of MS Office , advance Excel.