Crm Executive

Glopack Industries; New Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

Glopack Industries in India is seeking a customer service professional to manage inquiries, process orders and maintain ongoing communication with existing customers. You will track orders, prepare quotations and sales documents, and ensure timely closure of issues.

The role requires accurate CRM data entry, follow-ups on payments, and generating routine reports on customer activities. Based in Delhi, the position involves direct customer interaction and order coordination.

Qualifications

• Customer service proficiency
• CRM data entry accuracy
• Communication and follow-up skills
• Order processing and documentation

Responsibilities

• Handle customer enquiries, orders and follow-ups.
• Maintain regular communication with existing customers.
• Track orders and ensure timely delivery.
• Prepare quotations, sales orders and customer-related documents.
• Resolve customer complaints and ensure timely closure.
• Maintain accurate customer data and CRM records.
• Follow up for payments and outstanding dues when required.
• Generate daily/weekly reports on enquiries, orders and customer activities.

Job description

Role & responsibilities;

• Handle customer enquiries, orders and follow-ups.
• Maintain regular communication with existing customers.
• Track orders and ensure timely delivery.
• Prepare quotations, sales orders and customer-related documents.
• Resolve customer complaints and ensure timely closure.
• Maintain accurate customer data and CRM records.
• Follow up for payments and outstanding dues when required.
• Generate daily/weekly reports on enquiries, orders and customer activities.