CRM Executive

Chelsea Concrete; Gurugram District; On-site; INR 1 - 2; Full time

Job summary

Chelsea Concrete is seeking a customer-focused professional to manage queries, concerns, and feedback, ensuring resolution through effective communication, empathy, and integrity. The role involves following up on leads generated through multiple channels, including the website, and maintaining accurate records in the CRM.

The ideal candidate will excel in delivering exceptional customer satisfaction and updating systems to ensure data accuracy and timely responses.

Qualifications

• Experience updating CRM and maintaining accuracy.
• Strong communication and empathy to handle queries effectively.

Responsibilities

• Handle queries, concerns and feedback from customers.
• Follow up on leads generated through multiple channels such as the website.
• Ensure resolution through effective communication and integrity.

Skills

Customer service

CRM software

Communication skills

Job description

we are seeking a customer-focused professional to manage queries, concerns, and feedback, ensuring resolution through effective communication, empathy, and integrity. Follow up on leads generated through multiple channels , website.

Required Candidate profile

The role includes updating systems, maintaining accuracy
correspondence & delivering exceptional customer satisfaction., Manage and update all customer interactions in the CRM system with accuracy,