2. CRM Executive

Furnitech Seating Systems (I) Pvt. Ltd.; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

Furnitech Seating Systems (I) Pvt. Ltd. is seeking a customer relationship professional to build and nurture profitable client ties, oversee team interactions, and ensure swift complaint resolution with top customer satisfaction.

You will manage ongoing product updates, upsell opportunities, and CRM-driven sales funnels for enhanced business growth. You will coordinate with Quality and Logistics teams, review QC outcomes, and drive timely communications to customers.

Responsibilities

• Build and maintain profitable relationships with key and new customers.
• Oversee relationships with customers handled by you and your team.
• Resolve customer complaints quickly and efficiently.
• Prioritize complaints for 100% resolution and satisfaction within the TAT.
• Keep customers updated on latest products and upsell/cross-sell.
• Monitor relationships with existing B2B customers via CRM systems.
• Ensure the CRM provides an effective sales funnel.
• Suggest new methods to address customers’ needs.
• Assist in organizing promotional events to reach prospective customers.
• Coordinate with Quality Team and review product quality as per QC results.
• Approve quality meeting standards and highlight non-conformities at production stages.
• Review quality check reports on a timely basis.
• Coordinate with Logistics Team and monitor weekly dispatch plans to meet TAT.

Tools

CRM systems

Job description

This role focuses on building and maintaining profitable customer relationships, overseeing customer interactions, and ensuring swift resolution of complaints with a goal of 100% satisfaction.

Responsibilities

• 1. Building and maintaining profitable relationships with key and new customers. Overseeing the relationship with customers handled by you and your team.
• 2. Resolving customer complaints quickly and efficiently.
• 3. Customer complaints to be given at most priority with 100% resolution and customer satisfaction within the TAT time.
• 4. Keeping customers updated on the latest products, and upselling/cross selling
• 5. Monitor relationships with existing B2B customers through CRM systems
• 6. Ensure the CRM system provides an effective sales funnel
• 7. Suggest new methods to address customers’ needs
• 8. Assist with organizing promotional events to reach prospective customers
• 9. Coordinate with Quality Team and review the product based on quality done by QC team,
• 10. Approve after quality meets the standards and specifications of the product. Highlight if QC is not followed at every stage of production.
• 11. Reports for quality check to be reviewed on a time to time basis.
• 12. Coordinate with the Logistic Team and monitor the dispatch plan shared by the logistic team on a weekly basis, unforced all TAT and process are followed by the team for timely dispatches.
• 13. Highlight the issues where things are stuck, resolve and escalation to management where it’s necessary.
• 14. Identify gaps and challenges which the teams experience to smooth flow of process and work.