Customer Support Executive

MACOM; Kundli, Sonipat; On-site; INR 200,000 - 350,000; Full time

Job summary

MACOM in Kundli, Haryana, is seeking a diligent CRM coordinator to handle customer order bookings, manage data in the CRM, and support the sales team. You will build relationships with key customers, maintain accurate ledgers, and resolve queries by phone, requiring proficiency in MS Office and Google Sheets.

Applicants should ensure data integrity and timely CRM updates while collaborating with the sales team in a fast-moving commercial environment.

Qualifications

• Experience with CRM systems to manage customer data.
• Strong knowledge of MS Office and Google Sheets.
• Ability to maintain accurate client records.
• Support sales teams with CRM tasks.

Responsibilities

• Customer Order Booking in CRM as received orders.
• Building & maintaining relationships with key customers.
• Maintain and update client data in the CRM system, ensuring accuracy and completeness.
• Provide support to the sales team with CRM-related tasks.
• Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
• Good Knowledge in MS Office & Google Sheets.

Skills

CRM proficiency

MS Office

Google Sheets

Data entry accuracy

Communication skills

Job description

• Customer Order Booking in CRM as received orders.
• Building & maintaining relationships with key customers.
• Maintain and update client data in the CRM system, ensuring accuracy and completeness.
• Provide support to the sales team with CRM-related tasks.
• Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
• Good Knowledge in MS Office & Google Sheets.