Crm Executive

Luxury Ride Karnal; Karnal; On-site; INR 180,000 - 240,000; Full time

Job summary

Luxury Ride Karnal is seeking a client relationship professional to ensure post-order leads are met and to maintain high customer satisfaction through attentive after-sales service. You will actively seek candid feedback and service clients from order receipt through payment collection, resolving queries and guiding clients on products and services.

As the primary contact for client questions and complaints, you will escalate issues when needed while maintaining clear, confident communication

Qualifications

• Polite disposition and professional demeanor.
• Ability to follow up rigorously with clients.
• Confident spoken and written communication with colleagues and clients.
• Ability to understand client contexts and respond appropriately.
• Proactive attitude in handling client needs.
• Thorough knowledge of products/services offered.
• Always available on calls to assist clients.

Responsibilities

• Making sure all the leads of the clients after placing orders are met.
• Ensuring your existing clients are satisfied through after-sales service.
• Always ask them for true feedback.
• Servicing the client after receiving the order till the time of collection of payment.
• Resolve the queries and questions of all the clients.
• Give or support the participants/clients about company products or services.
• Acting as a point of contact for complaints and escalating issues to the concern.
• Understand client queries and solve them in any manner.

Skills

Polite disposition

Rigorous follow up

Confident communication

Understand circumstances

Proactive

Product knowledge

Always available on calls

Job description

Job Responsibilities :

• Making sure all the leads of the clients after placing orders are met.
• Ensuring your existing clients are satisfied through after-sales service.
• Always ask them for true feedback.
• Servicing the client after receiving the order till the time of collection of payment.
• Resolve the queries and questions of all the clients.
• Give or support the participants/clients about company products or services.
• Acting as a point of contact for complaints and escalating issues to the concern.
• Understand client queries and solve them in any manner.

Key skills :

• Polite disposition.
• Ability of rigorous follow up.
• The ability to communicate confidently both through speaking and writing with colleagues and clients.
• Ability to understand the circumstances and act accordingly.
• Proactive.
• Thorough knowledge of products/services.
• Always available on calls.