Collections Executive - Retail Microfinance

Tata Capital Finance Ltd; Bagra; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

Tata Capital Finance Ltd in India is seeking a Collections Executive for Retail MFB to drive the receivables collections across multiple sources, reducing outstanding amounts and average days while maintaining strong customer relationships.

You will negotiate payment schedules, monitor delinquency by bucket/DPD, and handle refunds, account adjustments, and accurate record-keeping while ensuring compliance with policies and regulations.

Responsabilités

• Correspond with sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio by bucket and DPD to control delinquency and focus on non-starters.
• Provide efficient customer service regarding collection issues; process refunds, account adjustments, and review discrepancies.
• Monitor and maintain customer accounts for non-payments, delays and irregularities; make calls and process memos as needed.
• Ensure customer files are updated with contact times and information delivered about the debt.
• Trace defaulters and coordinate with tracing teams to suggest remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining healthy customer relationships.
• Support the collection manager in repossessing assets and coordinating legal/police actions when required.
• Ensure compliance with Audit/regulatory bodies and company policies.

Description du poste

Collections Executive - Retail MFB - Collections - Ganjam - Buguda - J Grades To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.