Collections Executive

Tata Capital Finance Ltd; Eluru District; On-site; INR 300,000 - 450,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a dedicated collections professional in India to drive the receivables process and reduce outstanding amounts. You will negotiate payment schedules, monitor delinquency across buckets, and maintain customer partnerships throughout recoveries.

The role requires a Graduate with strong negotiation and customer service skills, capable of handling refunds, account adjustments, and discrepancies while ensuring regulatory and company policy compliance.

Qualifications

• Graduate with a basic understanding of receivables and debt collection practices.
• Ability to negotiate payment plans while maintaining client relationships.
• Strong customer service orientation with attention to accuracy.

Responsibilities

• Drive the collection process of receivables across multiple sources to reduce outstanding amounts and days.
• Negotiate payment schedules that suit customers while satisfying debt obligations.
• Monitor portfolio delinquency by bucket and DPD; focus on non-starters.
• Handle refunds, account adjustments, discrepancies, and short payments efficiently.
• Record contact attempts, update customer files, and share debt information with customers.
• Trace defaulters with agency tracing teams and suggest remedial actions.
• Identify defaulting accounts and investigate causes while maintaining customer relationships.
• Coordinate with sales and senior management to accelerate collections and support repossessions if needed.
• Ensure compliance with audits, regulators, and company policies.

Skills

Negotiation skills

Debt collection

Customer service

Education

Graduate

Job description

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate