Collections Executive - Retail Microfinance

Tata Capital Finance Ltd; Mathura; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Collections Executive for Retail MFB in Fatehbad, Mauja Garhi. The role centers on driving collections across multiple sources to reduce outstanding amounts while preserving customer relationships.

You will negotiate payment schedules, monitor delinquencies by bucket/DPD, and coordinate with agencies for tracing and potential legal actions when required. Graduate professionals are encouraged to apply.

Qualifications

• Graduate with a bachelor's degree.

Responsibilities

• Drive the collection process of receivables across multiple sources to reduce outstanding balances and days past due while preserving customer partnerships.
• Correspond with multiple sources to negotiate payment schedules that suit the customer’s financial situation and the debt.
• Keep track of portfolio buckets, control delinquency, and focus on non-starters.
• Process refunds, account adjustments, and credit memos; resolve discrepancies and short payments.
• Monitor non-payments and delays; make customer calls, perform reconciliations and write-offs as needed.
• Trace defaulters with the agency’s tracing team and suggest remedial actions.
• Identify defaulting accounts, investigate reasons for defaults, and involve sales/senior management when required.
• Support the collection manager in repossession and in seeking legal/police support when needed.
• Ensure compliance with Audit/regulatory bodies and company policies.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collection - Fatehbad - Mauja Garhi - J Grades

Key Objective of the Job

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate