Collections Executive

Tata Capital Finance Ltd; Chittoor; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital Finance Ltd. is seeking a Collections Executive for Retail MFB collections on Gokavaram - Rampachodvaram Road. The role focuses on driving receivable collections across multiple sources and reducing outstanding debt while preserving client relationships.

The ideal candidate will graduate, possess strong negotiation and customer service skills, and handle portfolio tracking, reconciliations, and potential asset repossession support as required by the collection process.

Qualifications

• Graduate required.
• Strong communication and negotiation skills.
• Ability to handle customer queries and work with deadlines.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Track portfolio by bucket and DPD; control delinquency; focus on non-starters.
• Provide customer service on collections issues; process refunds and account adjustments; resolve discrepancies and short payments.
• Monitor customer accounts for non-payments and delays; make calls, adjustments, write-offs, reconciliations, and credit memos.
• Update customer files with contact times/dates and communications about debts.
• Trace defaulters with tracing team and suggest actions.
• Identify and investigate default reasons while maintaining relations.
• Coordinate with sales and management to accelerate collections; assist in asset repossession and seeking legal support when needed.
• Ensure compliance with audit/regulatory requirements and company policies.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Gokavaram - Rampachodvaram Road - J Grades

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate