Collections Executive

Tata Capital Finance Ltd; Kalaburagi; On-site; INR 223,000 - 402,000; Full time

Job summary

Tata Capital Finance Ltd. in Kamalapur - Goni Complex - J Grades is seeking a Collections Executive to drive the receivables collection process across multiple sources and reduce average days past due. The role focuses on negotiating payment schedules while maintaining client relationships and compliance with policies.

Responsibilities include portfolio tracking, customer service, account adjustments, and collaboration with agency tracing teams to recover assets when necessary.

Qualifications

• Graduate with basic knowledge of collections processes and customer servicing.
• Experience in negotiation or debt recovery is a plus.
• Strong communication and documentation skills.

Responsibilities

• Drive collection processes across multiple sources to reduce outstanding amounts.
• Negotiate payment schedules that fit customers' financial situations.
• Track portfolio delinquencies by bucket and DPD; manage non-starters.
• Provide customer service on collection issues, process refunds and adjustments.
• Monitor customer accounts for non-payments and irregularities; make calls and adjust accounts.
• Trace defaulters with agency tracing teams; propose remedial actions.
• Coordinate with sales and senior management to accelerate collections and repossessions as needed.
• Ensure compliance with audits and company policies.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Kamalapur - Goni Complex - J Grades

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate