Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Cuttack; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital Finance Ltd in Odisha seeks a Collections Executive for Retail MFB to drive receivables collection across multiple sources and reduce outstanding debt while preserving client relationships.

You will negotiate payment schedules, monitor delinquency levels, coordinate with agencies, and ensure compliance with regulations and company policies.

Responsibilities

• Negotiate payment schedules with customers to suit their financial situation while recovering debt.
• Track portfolio delinquency by bucket and DPD to focus on non-starters.
• Provide efficient customer service on collection issues, process refunds and account adjustments.
• Monitor non-payments, delayed payments, and irregularities; make calls and adjust accounts as needed.
• Update customer files with contact history and information shared about debt.
• Coordinate with tracing team and assist in remedial actions for defaulters.
• Support collection manager with asset repossession and liaise with legal/police as required.
• Ensure compliance with audit/regulatory policies and internal procedures.

Job description

Collections Executive - Retail MFB - Collections - Cuttack - Athagarh - J Grades To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.