Collections Executive

Tata Capital Finance Ltd; Talikoti; Presencial; INR 350.000 - 500.000; Jornada completa

Descripción de la vacante

Tata Capital Finance Ltd in Talikot requires a Collections Executive to lead the receivables collection process across multiple sources, reducing outstanding balances while preserving customer relationships.

The role focuses on negotiating payment schedules, tracking delinquency, and resolving issues with customers to ensure timely recoveries and compliance with company policies.

Formación

• Graduate
• Experience in collections or credit control processes is preferred.
• Strong communication and negotiation skills.

Responsabilidades

• Drive the collection process of receivables across multiple sources to reduce outstanding debt and days past due.
• Monitor portfolio delinquency by bucket and DPD; focus on non-starters and recovery actions.
• Provide efficient customer service on collection issues, process refunds, adjustments and reconcile discrepancies.
• Maintain customer account accuracy, record contact attempts, and document communications regarding debt.
• Coordinate with agency tracing teams and suggest remedial actions to recover assets.
• Identify defaulting accounts and investigate reasons, maintaining client relationships.
• Engage sales and senior management to accelerate collections, including asset repossession and seeking legal support when needed.
• Ensure compliance with audit/regulatory policies and company procedures.

Educación

Graduate

Descripción del empleo

Collections Executive - Retail MFB - Collections - Talikot - Annapurna Nilay - J Grades

Key Objective of the Job

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate