Collections Executive - Retail MFB - Collections - Kundgol - Koliwad Complex - J Grades

Tata Capital; Kundagola; On-site; INR 350,000 - 520,000; Full time

Job summary

Tata Capital in India seeks a collection professional to drive receivables across multiple sources, reduce outstanding amounts, and shorten DPD while preserving client partnerships.

The role focuses on negotiating payment schedules, tracking portfolios, handling refunds and adjustments, and ensuring accurate records of contact attempts and settlements, while maintaining compliance with company policies.

Qualifications

• Graduate

Responsibilities

• Negotiate payment schedules with multiple sources.
• Keep track of the portfolio for assigned area and monitor delinquency by bucket and DPD.
• Provide efficient customer service on collection issues and process refunds and account adjustments.
• Monitor non-payment, delayed payments and other irregularities; make calls and reconcile accounts.
• Ensure files are updated with contact attempts and communications to customers.

Skills

Negotiation

Customer service

Credit control

Communication

Attention to detail

Education

Graduate

Job description

Job Description:

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency's tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate