Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Mogalturu; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Capital Finance Ltd invites applications for a Collections Executive - Retail MFB based in Mogalturu, Andhra Pradesh. The role focuses on driving collections across multiple sources, reducing outstanding amounts and improving days sales outstanding while preserving customer relationships.

Responsibilities include negotiating payment schedules, monitoring delinquency by bucket and DPD, and ensuring accurate record-keeping and compliance with policies and legal requirements.

Qualifications

• Graduate degree required.

Responsibilities

• Drive the collection process of receivables across multiple sources to reduce outstanding and days payable.
• Negotiate payment schedules with customers that suit their financial situation while satisfying debt.
• Monitor the portfolio for assigned area; track delinquency by bucket and DPD; focus on non-starters.
• Provide efficient customer service on collection issues; process refunds, account adjustments, and resolve discrepancies and short payments.
• Maintain customer account details for non-payments and delays; make calls, perform reconciliations, and process credit memos as needed.
• Ensure customer files record contact times/dates and customer communications about debt.
• Trace defaulters in coordination with tracing team; suggest remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining customer relationship.
• Engage sales and senior management as needed to accelerate collections; support repossession and legal/police actions when required.
• Ensure compliance with audit/regulatory bodies and company policies.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Mogalturu - Masjid Center - J

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non- payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate