Collection Executive( Mega Drive)

wroots global pvt ltd; Bangalore Rural; On-site; INR 167,000 - 279,000; Full time

Job summary

wroots global pvt ltd is seeking a Collection Executive to contact customers for overdue payments, negotiate settlements, and maintain positive relationships while ensuring timely recovery of dues. You will produce regular collection reports and coordinate with sales, finance and service teams to resolve payment issues.

The role emphasizes strong communication, negotiation, and problem-solving skills, with a focus on meeting collection targets and compliance with company policies.

Qualifications

• Strong communication and negotiation skills.
• Good persuasion and problem-solving abilities.
• Basic computer knowledge (Excel, CRM systems).
• Ability to handle customer objections and difficult conversations.
• Time management and target-oriented mindset.

Responsibilities

• Contact customers via phone, email, or in-person visits to collect overdue payments.
• Follow up on outstanding invoices and loan repayments.
• Negotiate payment plans or settlements with customers.
• Maintain accurate records of collection activities and customer interactions.
• Update customer accounts and report payment status in the system.
• Coordinate with sales, finance, and customer service teams regarding payment issues.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Prepare daily/weekly collection reports for management.

Skills

Communication

Negotiation

Persuasion

Problem-solving

Excel

CRM

Objections handling

Time management

Target oriented

Education

12th

Bachelor's degree

Tools

Excel

CRM

Job description

Job Summary

A Collection Executive is responsible for contacting customers to collect outstanding payments, negotiating payment plans, and ensuring timely recovery of dues while maintaining good customer relationships.

Key Responsibilities

• Contact customers via phone, email, or in-person visits to collect overdue payments.
• Follow up on outstanding invoices and loan repayments.
• Negotiate payment plans or settlements with customers.
• Maintain accurate records of collection activities and customer interactions.
• Update customer accounts and report payment status in the system.
• Coordinate with sales, finance, and customer service teams regarding payment issues.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Prepare daily/weekly collection reports for management.

Required Skills

• Strong communication and negotiation skills
• Good persuasion and problem-solving abilities
• Basic computer knowledge (Excel, CRM systems)
• Ability to handle customer objections and difficult conversations
• Time management and target-oriented mindset

Qualifications

• 12th,Bachelors degree .
• 03 years of experience in collections, customer service, or sales.
• Freshers may also be considered in some companies.

Key Performance Indicators (KPIs)

• Collection targets achieved
• Reduction in overdue accounts
• Recovery rate / portfolio performance
• Customer interaction quality