Collection Officer - Tele caller - Hindi & Telugu

Sindhuja Micro Credit; Dadri; On-site; INR 167,000 - 279,000; Full time

Job summary

Sindhuja Micro Credit in Noida is seeking an MFI Client Overdue Calling Staff to manage and follow up with clients who have overdue loans or payments. You will contact clients by phone, remind them of repayment schedules, and understand their challenges to facilitate resolution.

This role requires accurate record-keeping and adherence to the institution's recovery processes. Expect six working days, with office hours from 9 AM to 6 PM, primarily based at Noida Sector 62.

Qualifications

• Experience in debt collection or collections role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Hindi and English preferred.

Responsibilities

• Call overdue clients to remind repayment schedules and collect payments.
• Understand client challenges and help resolve overdue payments.
• Maintain accurate records and follow recovery processes.

Skills

Debt collection

Outbound calling

Customer communication

Empathy

Job description

Role & responsibilities

The MFI Client Overdue Calling Staff is responsible for managing and following up with clients who have overdue loans or outstanding payments.

This role involves contacting clients to remind them of their repayment schedules, understanding their challenges, and working with them to resolve overdue payments.

The staff member will also maintain accurate records and ensure the institutions recovery processes are followed efficiently.

Preferred candidate profile

Contact clients whose loans are overdue via phone calls communication methods.

Maintain professional, polite, and empathetic communication with clients while emphasizing the importance of timely repayment.

Provide clients with clear information regarding the overdue amounts, repayment schedules, and available options for payment.

6 days working

Noida Sector 62

Office time 9 AM to 6 PM