Customer Retention Manager

Crissfin; Krishna District; On-site; Full time

Job summary

Crissfin is looking for a candidate for debt collection operations in Krishna District, Andhra Pradesh, India. Responsibilities include managing operations, developing strategies for effective collections, and ensuring compliance with regulations. Applicants should have 3-5 years of experience in MFI business, familiarity with collections, and a graduate degree. A valid driving license and access to a two-wheeler are required. Join us to enhance our collections efficiency and contribute to our growth.

Qualifications

• 3-5 years of relevant experience in MFI Business.
• Experience in MFI Collections preferred.
• Valid driving license and two-wheeler required.

Responsibilities

• Manage debt collection operations and recover outstanding amounts.
• Develop strategies to improve collections efficiency.
• Ensure compliance with regulatory requirements.

Skills

Debt collection operations

Strategies for improving collections efficiency

Understanding of bucketing principles

Regulatory compliance

Education

Graduate degree

Job description

Role & Responsibilities

• Manage debt collection operations, ensuring timely recovery of outstanding amounts from customers.
• Develop strategies for improving collections efficiency, reducing delinquencies, and increasing recoveries.
• Ensure compliance with regulatory requirements and maintain accurate records of all transactions.
• Strong understanding of bucketing principles for effective segmentation of customers based on risk profiles.

Preferred Candidate Profile

• Candidates should have 3-5 years of relevant experience of MFI Business.
• Candidates who is working in MFI Collections can apply for this Job.
• Should be Graduate and having Valid DL & Two-wheeler.