Collection Officer - Motihari

Aye Finance Limited; East Champaran; On-site; INR 300,000 - 600,000; Full time

Job summary

Aye Finance Limited is seeking a proactive professional to manage portfolio monitoring and debtor interactions in Bihar. The role focuses on tracking customer payments, contacting delinquent borrowers, and negotiating viable repayment plans to minimize defaults.

The position requires careful record keeping of interactions, commitments, and collections, with a emphasis on clear communication and timely reporting.

Responsibilities

• Track customer payment buckets using MIS reports.
• Contact delinquent borrowers via phone, email, written notices, or direct field visits to remind them of pending EMIs.
• Negotiate viable repayment plans, structured installments, or settlement offers.
• Maintain accurate digital and physical logs of all debtor interactions, payment commitments, and cash/cheque collections.

Job description

Role & responsibilities

Portfolio Monitoring & Tracking

• Track customer payment buckets using Management Information System (MIS) reports.

Debtor Communication & Fieldwork

• Contact delinquent borrowers via phone, email, written notices, or direct field visits to remind them of pending Equated Monthly Installments (EMIs).

Negotiation & Resolution

• Negotiate viable repayment plans, structured installments, or settlement offers.

Record Keeping & Reporting

• Maintain accurate digital and physical logs of all debtor interactions, payment commitments, and cash/cheque collections.