Collection Executive

Feed Forward Technologies; Bengaluru; On-site; INR 200,000 - 260,000; Full time

Job summary

Feed Forward Technologies in Bengaluru is seeking a collections agent to contact overdue customers, understand payment barriers and secure firm payment dates and amounts. Role requires handling objections, recording outcomes, and following up diligently.

You will work to meet daily and monthly targets while using a standard script and fair practices. Strong communication skills in English, Hindi, and an additional regional language are essential.

Qualifications

• Experience in collections or outbound calling.
• Fluent in English, Hindi and at least one regional language.
• Polite, confident phone manner.
• Strong negotiation and record-keeping skills.

Responsibilities

• Make high-volume outbound calls to customers with overdue payments.
• Confirm you are speaking to the right person before discussing the dues.
• Find out the reason for non-payment and record it.
• Negotiate and take a promise-to-pay with a date, amount, and mode.
• Share the payment link and guide the customer through payment.
• Follow up on every PTP and on broken promises.
• Log outcomes in CRM/dialer on the same day.
• Escalate disputes to Team Lead.
• Meet daily and monthly targets for calls, PTPs, and amount collected.
• Follow approved script and fair-practice rules.

Skills

Outbound calling

Collections experience

Negotiation

Communication (EN/HI/Regional)

Follow-ups

CRM knowledge

Record-keeping

Tools

Dialer

CRM

Excel

Google Sheets

Job description

About the role: You will call customers who have overdue payments and get them to pay. The job is to understand why the payment is late, agree a firm payment date and amount, and follow up until the money lands.

Responsibilities

• Make a high volume of outbound calls every day to customers with overdue payments.
• Confirm you are speaking to the right person before discussing the dues.
• Find out the reason for non-payment and record it.
• Negotiate and take a promise-to-pay (PTP) with a specific date, amount and payment mode.
• Share the payment link and guide the customer through the payment.
• Follow up on every PTP on its due date, and again on broken promises.
• Log the outcome of every call in the CRM or dialer on the same day.
• Escalate disputes, fraud claims and hardship cases to the Team Lead.
• Meet daily and monthly targets on calls connected, PTPs taken and amount collected.
• Follow the approved script and fair-practice rules on every call.

Requirements

Must have

• Prior experience in collections or outbound calling.
• Fluent spoken English, Hindi and at least one regional language.
• Clear, confident and polite on the phone.
• Able to stay calm and firm with angry or evasive customers.
• Good negotiation and persuasion skills.
• Basic computer skills: dialer, CRM, Excel or Google Sheets.
• Disciplined about follow-ups and accurate record keeping.

Good to have

• DRA certificate from IIBF.
• Additional regional languages.
• Working knowledge of collections terms such as DPD, bucket and PTP.