Telecaller Agent

Sobti Collections & Payment Services PVT. LTD.; Chandigarh; On-site; INR 300,000 - 400,000; Full time

Job summary

Sobti Collections & Payment Services PVT. LTD. seeks a collection specialist to contact customers with overdue loans and guide them through repayment options. You will follow up to ensure timely payments, explain options, and document all interactions and commitments.

The role requires strong communication and negotiation skills, plus basic computer and records-keeping abilities to maintain compliant workflows and meet targets.

Qualifications

• Minimum qualification: 12th pass or graduate.
• Experience in banking, NBFC, or loan recovery preferred.
• Good communication and negotiation skills.
• Basic computer knowledge and record-keeping ability.
• Ability to handle customer queries professionally and meet collection targets.

Responsibilities

• Contact customers regarding overdue loan payments and outstanding dues.
• Follow up with customers to ensure timely repayment.
• Explain repayment options and assist customers with payment queries.
• Maintain accurate records of recovery calls, customer interactions, and payment commitments.
• Coordinate with the recovery team to achieve collection targets.
• Follow company policies, RBI guidelines, and fair recovery practices.

Skills

Communication

Negotiation

Record keeping

Query handling

Debt recovery

Education

12th pass or graduate

Job description

Role & responsibilities

• Contact customers regarding overdue loan payments and outstanding dues.
• Follow up with customers to ensure timely repayment.
• Explain repayment options and assist customers with payment-related queries.
• Maintain accurate records of recovery calls, customer interactions, and payment commitments.
• Coordinate with the recovery team to achieve collection targets.
• Follow company policies, RBI guidelines, and fair recovery practices.

Preferred candidate profile

• Minimum qualification: 12th pass or graduate.
• Experience in banking, NBFC, or loan recovery will be preferred.
• Good communication and negotiation skills.
• Basic computer knowledge and record-keeping skills.
• Ability to handle customer queries professionally and achieve collection targets.