Collection Officer - Bhagalpur

Aye Finance Limited; Bhagalpur; On-site; INR 200,000 - 300,000; Full time

Job summary

Aye Finance Limited in Bhagalpur, Bihar, is seeking a field-focused professional to monitor loan portfolios and ensure timely collections. The role emphasizes tracking payment buckets via MIS, contacting delinquent borrowers, and negotiating repayment plans.

The candidate will maintain meticulous records of debtor interactions, commitments, and cash/cheque collections, contributing to efficient recovery operations in a demanding field environment.

Qualifications

• Experience or familiarity with management information systems (MIS) and data tracking.
• Ability to interpret payment buckets and summarize data for reporting.
• Strong communication and negotiation skills for debtor interaction.

Responsibilities

• Track customer payment buckets using MIS reports.
• Contact delinquent borrowers via phone, email, written notices, or direct field visits to remind them of pending EMIs.
• Negotiate viable repayment plans, structured installments, or settlement offers.
• Maintain accurate digital and physical logs of all debtor interactions, payment commitments, and cash/cheque collections.

Skills

MIS reporting

Job description

Role & responsibilities

Portfolio Monitoring & Tracking

• Track customer payment buckets using Management Information System (MIS) reports.

Debtor Communication & Fieldwork

• Contact delinquent borrowers via phone, email, written notices, or direct field visits to remind them of pending Equated Monthly Installments (EMIs).

Negotiation & Resolution

• Negotiate viable repayment plans, structured installments, or settlement offers.

Record Keeping & Reporting

• Maintain accurate digital and physical logs of all debtor interactions, payment commitments, and cash/cheque collections.