Collection Officer - Kishanganj

Aye Finance Limited; Kishanganj; On-site; INR 250,000 - 400,000; Full time

Job summary

Aye Finance Limited is seeking a role focused on Portfolio Monitoring & Tracking in Kishanganj, Bihar. You will monitor repayment buckets via MIS, communicate with delinquent borrowers, negotiate repayment plans and settlements, and keep meticulous logs of all interactions and collections.

Ideal candidates will have experience in fieldwork and debt collection processes, with accuracy in record-keeping and strong follow-through on payment commitments.

Responsibilities

• Track customer payment buckets using MIS reports.
• Contact delinquent borrowers via phone, email, written notices, or direct field visits to remind them of pending EMIs.
• Negotiate viable repayment plans, structured installments, or settlement offers.
• Maintain accurate digital and physical logs of all debtor interactions, payment commitments, and cash/cheque collections.

Job description

Role & responsibilities

Portfolio Monitoring & Tracking

• Track customer payment buckets using Management Information System (MIS) reports.

Debtor Communication & Fieldwork

• Contact delinquent borrowers via phone, email, written notices, or direct field visits to remind them of pending Equated Monthly Installments (EMIs).

Negotiation & Resolution

• Negotiate viable repayment plans, structured installments, or settlement offers.

Record Keeping & Reporting

• Maintain accurate digital and physical logs of all debtor interactions, payment commitments, and cash/cheque collections.