Branch Collection Manager - Karnataka

Hiranandani Financial Services; Karnataka; On-site; INR 240,000 - 420,000; Full time

Job summary

Hiranandani Financial Services is seeking a diligent debt collections professional in Karnataka to recover EMI dues from business loan customers. You will conduct field visits, negotiate payment plans, and maintain thorough records, coordinating with credit, sales, and legal teams.

The role involves telephonic follow-ups, field visits to borrower locations, and escalation of high-risk accounts for legal action when required. Strong negotiation and documentation skills are essential.

Qualifications

• Experience in loan or EMI collection required.
• Ability to negotiate settlements and payment plans.
• Familiarity with field visits and documentation.

Responsibilities

• Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.
• Follow-up through phone calls, field visits, and legal reminders as needed.
• Maintain regular contact with delinquent borrowers.
• Understand customer financial challenges and negotiate payment plans if required.
• Conduct field visits to customers' business locations or residences.
• Trace absconding or non-contactable borrowers using available data and leads.
• Maintain daily reports of collection efforts and payment updates.
• Collaborate with credit, sales, and legal departments to address complex default cases.
• Escalate high-risk accounts for legal or repossession actions, if necessary.
• Maintain accurate and updated records of collections, communications, and repayment commitments.
• Educate borrowers on the impact of non-payment.
• Work on settlement proposals or restructuring of loans in coordination with the credit team.

Skills

Debt collection

Negotiation

Field visits

Customer communication

Documentation

Job description

Role & responsibilities:

• Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.


• Follow-up through phone calls, field visits, and legal reminders as needed.


• Maintain regular contact with delinquent borrowers.


• Understand customer financial challenges and negotiate payment plans if required.


• Conduct field visits to customers' business locations or residences.


• Trace absconding or non-contactable borrowers using available data and leads.


• Maintain daily reports of collection efforts and payment updates.


• Collaborate with credit, sales, and legal departments to address complex default cases.


• Escalate high-risk accounts for legal or repossession actions, if necessary.


• Maintain accurate and updated records of collections, communications, and repayment commitments.


• Educate borrowers on the impact of non-payment.


• Work on settlement proposals or restructuring of loans in coordination with the credit team.