Collection Executive - NPA Collection

Mahindra Finance; Shamli; On-site; INR 350,000 - 500,000; Full time

Job summary

Mahindra Finance in Shamli, Uttar Pradesh, is seeking a Collection Executive to drive collections and customer engagement. The role involves analyzing customer profiles and payment patterns, planning daily field visits, and ensuring EMI, AFC/SFC collections through multiple channels.

The position requires adherence to statutory and company policies, implementation of ageing-based collection strategies, and timely submission of collected funds, supporting the organization’s credit risk objectives.

Responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Implementing various collection strategies identified by the vertical according to ageing contracts.

Job description

Role & responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Implementing various collection strategies identified by the vertical according to ageing contracts.