Collection Executive

V Catch; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

V CATCH in Bengaluru is hiring a Collection Executive for a full-time, on-site role. You will manage overdue accounts, contact customers via calls and other channels, and drive timely collections in line with company policy.

Responsibilities include reviewing accounts, negotiating repayment plans, coordinating with finance and operations, and delivering aging reports while maintaining professional, compliant, and customer-centric practices.

Qualifications

• Strong Credit Control and Debt Collection skills with experience managing overdue accounts.
• Clear verbal and written communication and confident phone handling.
• Analytical skills to interpret account data, identify risks and prioritize collections.
• Understanding of finance concepts relevant to billing, invoicing and receivables.
• Customer service orientation, negotiation and conflict resolution abilities.
• Prior experience in collections, BPO or contact center operations preferred.
• Diploma or bachelor’s degree in commerce, finance, business or related field is an advantage.
• Ability to work with MS Office and CRM or collection tools with high attention to detail and compliance.

Responsibilities

• Manage outstanding receivables and follow up with customers via calls and other channels.
• Review account status, identify overdue payments and negotiate repayment plans when needed.
• Maintain accurate records of interactions and payment commitments.
• Coordinate with internal finance and operations teams to resolve billing or payment queries.
• Prepare regular collection and aging reports and meet collection targets while ensuring compliance.

Skills

Credit control

Debt collection

Communication

Analytical skills

Finance concepts

Customer service

Negotiation

Conflict resolution

Collections experience

BPO / Contact center experience

MS Office / CRM tools

Education

Diploma/Bachelor’s in commerce/finance/business

Tools

MS Office

CRM tools

Job description

Company Description

V CATCH is an ISO 27001:2022 certified organization with a core management team bringing decades of experience in the BPO industry. From this foundation, the company has expanded its services across multiple sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real-estate builders. Operating from Bengaluru, V CATCH delivers cost-effective call center solutions powered by state-of-the-art technology and modern infrastructure. The company is known as a leading contact center partner, helping clients improve customer engagement and grow their ROI. Team members join a fast-paced, service-driven environment with exposure to diverse industries and projects.

Role Description

The Collection Executive role is a full‑time, on‑site position based in Bengaluru. In this role, the team member is responsible for managing outstanding receivables, following up with customers via calls and other communication channels, and ensuring timely collection of dues in line with company policies. Daily tasks include reviewing account status, identifying overdue payments, negotiating repayment plans where required, and maintaining accurate records of interactions and payment commitments. The role also involves coordinating with internal finance and operations teams, resolving customer queries related to billing or payments, and preparing regular collection and aging reports. The Collection Executive is expected to meet collection targets while maintaining professional, compliant, and customer‑centric practices.

Qualifications

• Candidates should possess strong Credit Control and Debt Collection skills, with experience managing overdue accounts and recovery processes.
• Candidates should possess effective Communication skills, including clear verbal and written communication and confident phone handling.
• Candidates should possess solid Analytical Skills to interpret account data, identify risks, and prioritize collection efforts.
• Candidates should possess a basic to intermediate understanding of Finance concepts relevant to billing, invoicing, and receivables.
• Relevant skills such as customer service orientation, negotiation, and conflict resolution are highly beneficial.
• Prior experience in collections, BPO, or contact center operations is preferred.
• A diploma or bachelor’s degree in commerce, finance, business, or a related field is an advantage.
• Ability to work with MS Office and CRM or collection tools, along with strong attention to detail and adherence to compliance standards.