Collections Manager

Xencia Technology Solutions; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Xencia Technology Solutions in Bangalore is seeking an experienced Collections Manager to manage end-to-end B2B receivables. You will monitor ageing, coordinate with Finance and Sales, and drive timely collections while providing clear visibility to management on payment risks.

The role requires 3+ years in collections, strong Excel and data-analytic capabilities, and effective stakeholder management to resolve payment blockers and improve DSO.

Qualifications

• 3+ years of experience in collections or receivables
• Proficient in Excel and data analytics with good MS Office skills
• Strong communication and stakeholder management abilities
• Awareness of B2B collections processes and payment cycles

Responsibilities

• Manage end-to-end collections for assigned B2B accounts and ensure timely realization of outstanding receivables.
• Monitor customer-wise outstanding, ageing, overdue balances, payment commitments and collection status.
• Follow up with customer Finance, Accounts Payable and stakeholders via calls and emails.
• Obtain clear payment commitments from customers and track against receipts.
• Prepare collections MIS, ageing analysis and management reports.

Skills

Collections & Receivables

Customer communication

Stakeholder management

Excel

MIS

Data analytics

AI-enabled tools

Tools

Excel

MIS

Data analytics

AI-enabled tools

Job description

Collection Manager

Location: Bangalore (WFO)

Exp: 3+ years

Job Description

We are looking for an experienced and proactive Collections & Receivables professional to manage and strengthen the B2B customer collections function. The role will be responsible for driving timely realization of receivables, reducing overdue outstanding, improving payment discipline and providing management with clear visibility of collection n performance and customer payment risks.

Key Responsibilities:

• Manage end-to-end collections for assigned B2B customer accounts and ensure timely realization of outstanding receivables.
• Monitor customer-wise outstanding, ageing, overdue balances, payment commitments and collection status.
• Conduct regular and effective follow-ups with customer Finance, Accounts Payable and relevant business stakeholders through calls, emails and meetings.
• Obtain clear payment commitments from customers, track commitments against actual receipts and proactively accelerate broken commitments.
• Prioritize collection efforts based on ageing, outstanding value, customer exposure, payment history and business criticality.
• Develop and maintain an understanding of customer payment behaviour and historical payment trends.
• Perform customer risk profiling by analysing payment cycles, ageing movement, overdue trends, commitment adherence and changes in payment behaviour.
• Identify early warning signals where a customer's payment pattern is deteriorating or deviating from historical trends and raise appropriate red flags to management.
• Work closely with Sales, Account Management, Finance, Delivery and Commercial teams to resolve payment blockers such as invoice disputes, PO/GRN issues, credit notes and documentation gaps.
• Handle collection escalations with senior customer stakeholders and drive resolution of high-value and long-overdue accounts.
• Prepare regular collections MIS, ageing analysis, collection forecasts and management reports.
• Provide insights and recommendations to management on key overdue accounts, collection risks and expected collections.
• Use Excel, MIS, data analytics and AI-enabled tools to analyse customer payment trends, identify collection risks, improve reporting and support decision-making.
• Identify opportunities to improve collection processes, reporting, automation and overall receivables management.
• Maintain accurate and up-to-date collection records, action plans and customer risk status.

Key Success Measures:

• Achievement of monthly collection targets.
• Reduction in overdue receivables and ageing.
• Improvement in DSO and payment discipline.
• Timely follow-up and closure of collection commitments.
• Effective identification and escalation of emerging customer payment risks.
• Accuracy of collection forecasts and management reporting.
• Improved visibility and predictability of customer collections.