Collections Executive

Helo.ai by VivaConnect; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Helo.ai by VivaConnect is seeking a proactive Collections Executive in Mumbai to manage outstanding receivables and ensure timely collections. You will conduct regular customer follow-ups, prepare ageing reports, and perform account reconciliations in collaboration with the accounts team.

The role requires 2–4 years in collections or credit control, with strong Excel skills and experience in SAP/Tally or similar ERP systems. A commerce/finance degree is preferred.

Qualifications

• Graduate in Commerce, Finance, or related field.
• Experience in collections, accounts receivable, or credit control.
• Strong follow-up and ageing reporting experience.
• Bank reconciliation knowledge and ledger handling.

Responsibilities

• Manage outstanding receivables and ensure timely collections.
• Follow up with customers via calls, emails, and other channels.
• Prepare ageing reports and MIS; monitor 0–30, 31–60, 61–90, 90+ days.
• Reconcile payments against invoices; identify discrepancies.
• Coordinate with sales, accounts, and finance teams for payment issues.
• Maintain documentation of receipts, invoices, and reconciliations.

Skills

Communication

Negotiation

Follow-up

Attention to detail

Customer service

Education

Bachelor’s degree in Commerce/Finance

Tools

SAP

Tally

Excel (VLOOKUP, PivotTables)

ERP software

Job description

We are looking for a proactive and detail-oriented Collections Executive responsible for managing outstanding receivables, ensuring timely payment collections, conducting regular customer follow-ups, preparing ageing reports, and performing account reconciliations.

Key Responsibilities

• Payment Follow-ups & Collections
• Follow up with customers for outstanding payments through calls, emails, and other communication channels.
• Ensure timely collection of dues as per agreed payment terms.
• Coordinate with customers to resolve payment-related queries and disputes.
• Escalate overdue accounts and delayed payments to the reporting manager.
• Maintain regular communication with customers regarding outstanding invoices.
• Ageing Reports & MIS
• Prepare and maintain daily/weekly/monthly accounts receivable ageing reports.
• Monitor outstanding balances across different ageing buckets (0-30, 31-60, 61-90, and 90+ days).
• Track overdue invoices and highlight high-risk accounts.
• Share collection status reports and payment updates with management.
• Maintain accurate records of collection activities and commitments.
• Perform customer account and ledger reconciliations.
• Reconcile payments received against outstanding invoices.
• Identify and resolve discrepancies in customer accounts.
• Coordinate with the accounts team for unapplied payments, short payments, and excess payments.
• Ensure accurate posting and updating of collection entries.
• Coordination & Documentation
• Coordinate with internal sales, accounts, and finance teams for payment-related matters.
• Maintain customer payment records and follow-up trackers.
• Ensure proper documentation of receipts, outstanding invoices, and reconciliations.

Required Skills & Qualifications

• Graduate in Commerce, Finance, or a related field.
• 2-4 years of experience in collections, accounts receivable, or credit control.
• Good understanding of payment follow-ups and outstanding receivables management.
• Hands-on experience in preparing ageing reports and MIS.
• Knowledge of customer ledger and bank reconciliation.
• Good command of MS Excel, including VLOOKUP, Pivot Tables, and basic formulas.
• Experience with ERP/accounting software such as SAP, Tally, or similar systems.
• Strong communication, negotiation, and follow-up skills.
• Good attention to detail and ability to meet collection targets.

Key Performance Indicators (KPIs)

• Timely collection of outstanding payments.
• Accuracy of ageing reports and reconciliation.
• Number of overdue accounts resolved.
• Timely completion of customer ledger reconciliations.
• Adherence to collection targets and follow-up schedules.