Collections Specialist

MediBuddy; Bengaluru; Presencial; INR 300.000 - 540.000; Tempo integral

Resumo da vaga

MediBuddy is seeking Tele-Collection Specialists in Bangalore to contact customers by phone, recover overdue dues, and address invoicing and GST-related queries. The role requires 2+ years in collections, strong communication and negotiation skills, and the ability to handle high call volumes.

You will coordinate with internal teams, maintain CRM data, and strive to meet daily, weekly, and monthly targets while maintaining empathy and integrity in interactions.

Qualificações

• Graduate with 2+ years telecollections experience.
• Knowledge of invoicing, taxation and GST processes.
• MS Excel, CRM or dialer systems experience.

Responsabilidades

• Make outbound calls to customers with overdue accounts and follow up on dues.
• Understand reasons for non-payment and secure Promise-to-Pay commitments.
• Negotiate payment plans and settlements within policy.
• Meet or exceed daily, weekly, and monthly collection targets.
• Guide customers on invoicing and tax queries, including GST.

Conhecimentos

Communication skills

Negotiation

English

Hindi

Kannada

Tamil

Telugu

Formação

Graduate degree (B.Com / BBA preferred)

2+ years telecollections experience

Experience with invoicing, GST processes

Ferramentas

MS Excel

CRM

Dialer systems

Descrição da vaga

Location: Bangalore, Karnataka Experience: 2+ years in collections Employment Type: Full-time

Position Overview:

We are looking for Tele-Collection Specialists to join our Finance team. You will contact customers by phone to recover overdue dues, reduce delinquency, and resolve invoicing and tax-related queries. If you have collections experience at an NBFC or collection agency and are comfortable with high call volumes, negotiation, and recovery targets, this role is for you.

Key Responsibilities:

• Make outbound calls to customers with overdue accounts and follow up on dues based on assigned buckets and DPD (Days Past Due).
• Understand reasons for non-payment and secure clear Promise-to-Pay (PTP) commitments.
• Follow up on PTPs to convert them into actual collections.
• Negotiate payment plans, part-payments, and settlements within company policy.
• Meet or exceed daily, weekly, and monthly collection targets.
• Guide customers on invoicing and tax grievances, including invoice discrepancies, GST-related queries, and corrections, and coordinate with internal teams for resolution.
• Maintain and manage accurate customer and collections data in the CRM and MIS, with proper call notes and dispositions.
• Escalate disputes, skip cases, and non-contactable customers to the team leader or field collections

Qualification:

Education

• Graduate in any discipline (B.Com / BBA preferred).

Experience

• Minimum 2 years in telecollections or field collections at an NBFC, Fintech, Credit Agency or Collection agency.
• Working knowledge of invoicing, taxation, and GST processes.
• Experience in data handling and reporting (MS Excel, CRM, or dialer systems).

Skills

• Strong communication and negotiation skills in English, Hindi, and a regional language (Kannada/Tamil/Telugu preferred).
• Understanding of collection buckets, DPD, PTP, and recovery processes.
• Ability to explain invoice and tax matters clearly to customers.
• Ability to handle pressure and target-driven work with integrity and empathy.