Debt Recovery Agent

V Catch; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

V Catch is seeking a Debt Recovery Agent for an on-site Bengaluru role, responsible for contacting customers with overdue accounts, negotiating repayment plans, and ensuring timely collections while maintaining professional interactions.

The role emphasizes CRM updates, collaboration with finance and customer service, and strict adherence to policies and performance targets, with a strong focus on customer experience.

Qualifications

• Experience in debt collection and knowledge of collections processes.
• Strong analytical skills to review accounts and assess repayment options.
• Excellent communication to handle customers professionally.
• Basic finance concepts related to billing and reconciliation.
• Customer service oriented with a respectful approach.
• On-site work in Bengaluru; able to meet targets.
• Proficient in CRM or contact center software.
• Experience in BPO or contact centers is an advantage.
• Minimum education: High school diploma; commerce/finance degree is a plus.

Responsibilities

• Contact customers with overdue accounts and negotiate repayment plans.
• Review account information and update CRM with actions.
• Collaborate with finance and customer service teams to resolve disputes.
• Escalate complex cases per policy and targets.
• Ensure compliance with company policies and standards.

Skills

Debt collection

Analytical skills

Communication

CRM software

Customer service

Time management

On-site Bengaluru

Finance knowledge

Account review

Education

High school diploma

Commerce or Finance degree

Tools

CRM software

MS Office

Call center software

Job description

Company Description

V CATCH is an ISO 27001:2022 certified organization with a core management team that brings decades of experience in the BPO industry. The company delivers cost-effective call center and contact center services from its state-of-the-art facilities in Bengaluru. V CATCH serves diverse sectors including Ed-tech, E-commerce, FMCG, aggregators, real estate, and more. By combining advanced technology, strong processes, and industry expertise, the company focuses on driving measurable ROI growth for its clients. V CATCH offers a professional environment with opportunities to work across multiple industries and service lines.

Role Description

The Debt Recovery Agent role is a full-time, on-site position based in Bengaluru. The person in this role will contact customers with overdue accounts, negotiate repayment plans, and follow up consistently to ensure timely collections while maintaining professional and respectful interactions. Daily responsibilities include reviewing account information, analyzing payment histories, updating CRM or collection systems, and documenting all actions accurately. The Debt Recovery Agent will collaborate with finance and customer service teams to resolve disputes, clarify account details, and escalation complex cases when necessary. The role requires adherence to company policies, compliance standards, and performance targets, while supporting a positive customer experience.

Qualifications

• Strong debt recovery capabilities, including Debt Collection experience and familiarity with collections processes and best practices.
• Solid Analytical Skills to review account data, identify trends, assess repayment options, and make informed decisions.
• Effective Communication skills to interact clearly and professionally with customers, colleagues, and management.
• Basic understanding of Finance concepts related to billing, payments, and account reconciliation.
• Customer Service skills to handle concerns, manage objections, and maintain a respectful and solutions-focused approach.
• Ability to work on-site in Bengaluru, manage time efficiently, and meet individual and team targets.
• Proficiency in using CRM or contact center software, with good keyboard and computer skills.
• Prior experience in collections, contact centers, or BPO environments is an advantage.
• Minimum educational qualification: high school diploma or equivalent; higher education in commerce, finance, or related fields is a plus.