Collection Executive

Salary Brother; Delhi; On-site; INR 223,000 - 357,000; Full time

Job summary

Salary Brother in Delhi, a non-banking financial company, is seeking a Collection Executive for full-time on-site work. You will manage overdue accounts, contact customers, and negotiate repayment plans to recover dues in line with policy.

Role requires excellent communication, numeracy, and CRM proficiency. A high school diploma is required; a bachelor's in business or finance is a plus. You will maintain records and coordinate with internal teams to resolve queries.

Qualifications

• Strong communication and negotiation skills to handle difficult conversations professionally.
• Customer service skills including empathy, active listening, and a solution-oriented approach.
• Basic financial and numeracy skills to understand loan terms, balances, and repayment.
• Proficiency in using CRM or collection management tools, spreadsheets, and other office software for documentation.
• Attention to detail and strong organizational skills to manage multiple accounts and maintain accurate records.
• Understanding of NBFC or consumer lending processes and regulatory guidelines is an advantage.
• Prior experience in collections, telecalling, or financial customer support is preferred but not mandatory.
• Minimum educational qualification of a high school diploma; a bachelor’s degree in business, finance, or a related field is an added benefit.
• Ability to work on-site in Delhi, India, and meet performance targets within a structured, team-based environment.

Responsibilities

• Manage and follow up on overdue accounts through calls, messages, and approved channels.
• Negotiate repayment plans and explain loan terms and amounts to customers.
• Ensure timely collection of dues in line with company policies and regulatory guidelines.
• Update collection records and coordinate with internal teams to resolve customer queries.
• Identify and escalate high-risk or complex cases and contribute to process improvements.
• Adhere to compliance standards and consistently achieve collection targets.

Skills

Communication

Negotiation

Customer service

Numeracy

Documentation & reporting

Regulatory knowledge

Target driven

On-site Delhi presence

Education

High school diploma

Bachelor’s degree in business/finance

Tools

CRM tools

Spreadsheets

Office software

Job description

Company Description SalaryBrother (Sanyog Fin-Lease Pvt. Ltd.) is a non-banking financial company (NBFC) focused on providing short-term loans to salaried individuals. The organization is committed to customer-centric financial solutions that help working professionals address urgent monetary needs. Salary Brother emphasizes speed, transparency, and reliability in its lending processes. Team members contribute to making responsible credit accessible while upholding strong compliance and ethical standards.

Role Description The Collection Executive role is a full-time, on-site position based in Delhi, India. The role involves managing and following up on overdue accounts through phone calls, messages, and other approved communication channels, while maintaining a professional and respectful approach toward customers. The Collection Executive will negotiate repayment plans, explain loan terms and outstanding amounts, and ensure timely collection of dues in line with company policies and regulatory guidelines. Day-to-day responsibilities include updating collection records, coordinating with internal teams to resolve customer queries, identifying and escalating high-risk or complex cases, and contributing to process improvements. The role also requires adherence to compliance standards and consistent achievement of collection targets.

Qualifications

• Strong communication and negotiation skills, with the ability to handle difficult conversations calmly and professionally.
• Customer service skills, including empathy, active listening, and a solution-oriented approach.
• Basic financial and numeracy skills to understand loan terms, outstanding balances, and repayment schedules.
• Proficiency in using CRM or collection management tools, spreadsheets, and other office software for documentation and reporting.
• Attention to detail and strong organizational skills to manage multiple accounts and maintain accurate records.
• Understanding of NBFC or consumer lending processes and regulatory guidelines is an advantage.
• Prior experience in collections, telecalling, or financial customer support is preferred but not mandatory.
• Minimum educational qualification of a high school diploma; a bachelor’s degree in business, finance, or a related field is an added benefit.
• Ability to work on-site in Delhi, India, and meet performance targets within a structured, team-based environment.