Collection Executive - NPA Collection

Mahindra Finance; Bathinda; On-site; INR 300,000 - 520,000; Full time

Job summary

Mahindra Finance in Bathinda, India is seeking a collections professional to manage EMI collection, payment analysis, and customer profiling. You will plan daily field visits based on payment patterns and drive collection efficiency through multiple channels while ensuring adherence to company policies.

The role focuses on timely cash submissions, arranging customer appointments, and applying approved collection strategies to ageing contracts. On-site opportunity with Mahindra Finance in Punjab.

Responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Implementing various collection strategies identified by the vertical according to ageing contracts.

Job description

Role & responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Implementing various collection strategies identified by the vertical according to ageing contracts.