International Voice Process Executive

Wipro Ltd.; Pune District; On-site; INR 300,000 - 460,000; Full time

Job summary

Wipro Ltd. in Pune is seeking a Billing and Collections Associate to contact customers via calls and chat about outstanding payments.

You will follow up on overdue accounts and ensure timely collection while addressing billing queries and resolving invoice concerns. You'll coordinate dispute resolution with internal teams, maintain accurate records of interactions and payments, comply with process guidelines, and strive to meet recovery targets.

Responsibilities

• Contact customers via calls and chat regarding outstanding payments.
• Follow up on overdue accounts and ensure timely payment collection.
• Address billing queries and resolve invoice-related concerns.
• Investigate and coordinate dispute resolution with internal teams.
• Maintain accurate records of customer interactions and payment updates.
• Ensure compliance with process guidelines and documentation standards.
• Meet assigned collection and recovery targets.

Job description

Role & responsibilities

• Contact customers via calls and chat regarding outstanding payments.


• Follow up on overdue accounts and ensure timely payment collection.


• Address billing queries and resolve invoice-related concerns.


• Investigate and coordinate dispute resolution with internal teams.


• Maintain accurate records of customer interactions and payment updates.


• Ensure compliance with process guidelines and documentation standards.


• Meet assigned collection and recovery targets.