Client Servicing Associate (Events)

Dreamcast; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Performance incentives

Professional development programs

Leadership workshops

Job summary

Dreamcast in Delhi, India, is seeking an experienced Event Manager to lead client relationships and oversee live event execution from concept to closeout. You will coordinate with creative, operations and tech teams to ensure brand-consistent, on-budget results across corporate, consumer and hybrid events.

You will manage timelines, vendors and on-site activities, deliver data-backed post-event reporting, and identify opportunities to upsell while driving high client satisfaction.

Qualifications

• Experience in managing live events and experiential marketing campaigns.
• Strong client-facing skills and ability to translate briefs into actionable plans.
• Proficiency with event management tools and CRM systems.
• Knowledge of trends in experiential marketing and ability to speak Hindi or regional languages.

Responsibilities

• Act as the primary point of contact for clients, managing communication and expectations throughout the event lifecycle.
• Coordinate logistics, timelines and vendors to ensure on-time, on-brand delivery within budget.
• Translate client briefs into production plans and collaborate with creative, operations and tech teams.
• Lead pre-event walkthroughs, supervise on-site execution, and conduct post-event debriefs for improvements.
• Prepare client reports with KPIs, ROI and insights using clear storytelling.
• Identify upsell/cross-sell opportunities while maintaining client satisfaction and retention.

Skills

Event Management

Client Communication

Vendor Coordination

Project Timeline Management

MS Office Suite

CRM Tools

Stakeholder Management

Post-Event Reporting

Fluency in Hindi or regional languages

Tools

Eventbrite

Bizzabo

Job description

About The Opportunity

A dynamic player in the experiential marketing and live events industry, we craft immersive brand experiences that drive engagement, loyalty, and measurable ROI for global and regional clients. Based in India, our team delivers end-to-end event execution—from concept to closeout—across corporate, consumer, and hybrid formats, blending creativity with flawless operational delivery.

Role & Responsibilities

• Act as the primary point of contact for assigned clients, managing communication, expectations, and feedback throughout the event lifecycle.
• Coordinate logistics, timelines, and vendor deliverables to ensure on-time, on-brand, and on-budget execution.
• Translate client briefs into actionable production plans, collaborating with creative, operations, and tech teams.
• Lead pre-event walk-throughs, manage on-site execution during live events, and conduct post-event debriefs for continuous improvement.
• Prepare and present client reports showcasing KPIs, ROI, and learnings with clear, data-backed storytelling.
• Proactively identify upsell/cross-sell opportunities while maintaining strong client retention and satisfaction metrics.

Skills & Qualifications

• Must-Have
• Event Management
• Client Communication
• Vendor Coordination
• Project Timeline Management
• MS Office Suite
• CRM Tools
• Stakeholder Management
• Post-Event Reporting
• Preferred
• Experience with event tech platforms (e.g., Eventbrite, Bizzabo)
• Knowledge of experiential marketing trends
• Fluency in Hindi or regional Indian languages

Benefits & Culture Highlights

• Work in a fast-paced, creative environment with direct exposure to top-tier brands and global campaigns.
• Earn performance-linked incentives and recognition for client retention and event success.
• Access to professional development programs, including event tech certifications and leadership workshops.

Skills: client services,events,live events