Senior Client Servicing Executive

7 SIGMA EXPERIENCES PVT LTD; Mumbai; On-site; INR 2,775,208 - 5,550,416; Full time

Job summary

A premier events services company in Mumbai is seeking a Senior Client Servicing Executive to engage with clients and enhance their experience in the Events Services industry. The ideal candidate will manage client relationships and ensure satisfaction through effective communication and problem-solving. Responsibilities include addressing client inquiries, coordinating event execution, and gathering feedback for service improvement. A Bachelor's degree in Business Administration or a related field is preferred, along with proficiency in Microsoft Office and CRM software. This full-time position offers a competitive salary range of $30,000 - $60,000 annually.

Qualifications

• Proven experience in client servicing or account management.
• Strong communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Problem-solving mindset with a keen attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work collaboratively within a team environment.
• Knowledge of the events industry is a plus.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and loyalty.
• Act as the primary point of contact for clients, addressing inquiries and concerns.
• Coordinate with internal teams to deliver exceptional service and event execution.
• Prepare and present proposals to clients, showcasing our service offerings.
• Monitor project timelines and deliverables to ensure alignment with client expectations.
• Gather feedback from clients post-event to improve future services.
• Assist in resolving any issues that arise during the planning and execution of events.
• Stay updated on industry trends to provide valuable insights to clients.

Skills

Client servicing experience

Communication skills

Interpersonal skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM software

Job description

Description

7 SIGMA EXPERIENCES PVT LTD is looking for a Senior Client Servicing Executive to join our dedicated team in Mumbai. This full-time, on-site position offers a fantastic opportunity to engage with clients and enhance their experience in the vibrant Events Services industry.

As a Senior Client Servicing Executive, you will play a crucial role in managing client relationships and ensuring satisfaction through effective communication and problem-solving. Your contributions will directly impact the success of our events and client retention, making this a vital position within our organization.

We offer a competitive salary range of $30,000 - $60,000 annually, along with a supportive work environment that fosters professional development and growth.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and loyalty.
• Act as the primary point of contact for clients, addressing inquiries and concerns.
• Coordinate with internal teams to deliver exceptional service and event execution.
• Prepare and present proposals to clients, showcasing our service offerings.
• Monitor project timelines and deliverables to ensure alignment with client expectations.
• Gather feedback from clients post-event to improve future services.
• Assist in resolving any issues that arise during the planning and execution of events.
• Stay updated on industry trends to provide valuable insights to clients.

Requirements

• Proven experience in client servicing or account management.
• Strong communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Problem-solving mindset with a keen attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work collaboratively within a team environment.
• Knowledge of the events industry is a plus.
• Bachelor's degree in Business Administration or related field preferred.