Group Account Manager - Client Servicing (Events Industry Experience is Mandatory)

Hyperlink Brand Solutions Pvt. Ltd.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyperlink Brand Solutions Pvt. Ltd. is seeking a seasoned Client Service professional to be the face of the company in coordinating with clients and internal teams across production, content, design and finance for events.

You will nurture existing accounts and build relationships with new brands, ensuring top-notch project management, seamless delivery, and high client satisfaction through effective communication and solution-oriented negotiations.

Qualifications

• Graduation in any stream and PG in Marketing/Mass.
• 6+ years Client Service experience in the Events or BTL industry.
• Strong relationships with marketing professionals/brand managers/decision makers.
• Understanding of brands and their needs to connect with consumers/target audience.
• Fair knowledge on event set ups.
• Exceptional attention to detail and ability to manage multiple tasks under tight deadlines.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Experience in crafting narratives and engaging clients/agencies in long-range partnerships.
• Highly customer oriented with ability to build internal and external relationships.

Responsibilities

• Identifying and networking to generate business from existing accounts and new brands.
• Meet the client to understand the brief and expectations on the event.
• Collaborate with internal teams—concept, design, production & tech—for crafting the experience.
• Present the creative solution to client and negotiate terms.
• Coordinate with all stakeholders to ensure delivery of creatives, artwork, set design and other elements.
• Lead the running of the show/show flow and oversee production quality.
• Ensure closure of payment advice with production and invoicing through finance.
• Submit Weekly Reports and HOD Meeting Reports to Head of Department.
• Collection of payment from clients for events executed.

Skills

Relationship management

Brand management understanding

Event coordination

Attention to detail

MS Office (Excel, PowerPoint)

Client communication

Narrative crafting

Customer orientation

Education

Graduation in any stream; Post graduate in Marketing/Mass

Tools

Microsoft Office (Excel, PowerPoint)

Job description

About the role:

As a Client Service person, you are the face of Hyperlink when dealing with a client. You shall be the point of coordination between all involved in the event-client, internal teams at Hyperlink including Production, Content, Design, Finance as well as external agency partners. Right from the initial client connect, closure of a brief to the end of an event, you shall be expected to ensure top quality project management & the delivery of a seamless & enriching experience for the client.

The role requires you to service existing accounts & as well as to build network with new brands to generate business.

As a custodian for building client delight, you will need to have proven project management & planning skills, extreme attention to detail, experiential technology understanding & ability to communicate well both verbally & in written form while servicing the existing clients.

You will need to be solution oriented, an effective negotiator and an excellent communicator in working with clients, agency partners and supply chain vendors, as well as with a small knit internal team. The ideal candidate will be a self-starter with a passion for crafting creative experiences for brands and committed towards providing superior customer service with a high level of ownership.

Responsibilities:

1.Client servicing

• Identifying and networking to generate business from the existing accounts, achieving profitability. Proactively following up with existing clients to get briefs for events that would have happened in the previous years.
• Mapping needs of new brands/clients & generate business from them
• Meet the client to understand the brief and expectation on the event.
• Collaborate with the internal team-concept, design, production & tech for crafting the experience.
• Present the creative solution to client & negotiate on the terms.
• Coordinate with all stakeholders involved in the event to ensure the delivery of creatives, art work, set design and all other elements of the event.
• Lead the running of the show/show flow.
• Oversee the overall production quality of the event.
• Ensure closure of payment advice (PA) in co-ordination with production & Invoicing through finance.
• Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department
• Collection of payment from clients for events executed

Required Qualification, Experience & skills:

• Graduation in any stream (a must) & Post graduation in Marketing/Mass
• 6+ years Client Service experience in the Events or BTL industry
• Strong relationship & connect with marketing professionals/ brand managers/ decision makers among the corporate & agencies.
• Understanding of brands & their needs to connect with consumers/target audience
• Fair knowledge on event set ups
• Has exceptional attention to detail and the ability to plan and manage multiple tasks and projects in parallel despite tight deadlines
• Proficiency with Microsoft Office, including Excel and PowerPoint is a must
• Experience in crafting narratives and engaging clients and agencies in long range strategic partnerships
• Highly customer oriented with proven ability to build internal and external relationships

What do we offer?

• 5 days work week
• Opportunity to be a part of the growth story
• Competitive salary with flexi structure
• Flexi & Hybrid working & time off policy
• Comprehensive parental leave & associated benefits
• Family cover for Medical Insurance including same gender partner cover