Senior Executive Client Servicing - events

Kahani by i2c Events; Surat; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Premium projects

Exposure to client strategy

Leadership opportunities

Job summary

Kahani by i2c Events seeks a Senior Client Servicing Executive to drive client satisfaction, revenue growth, and seamless event delivery. You will manage premium clients, lead discussions, handle budgets and costing, and oversee end-to-end coordination with internal teams and external partners.

We value strong communication, negotiation, creativity, and leadership in every client interaction, ensuring premium events meet objectives and exceed expectations.

Qualifications

• Graduation or MBA in Management, Marketing, or Event Management preferred.
• Minimum 4+ years in client servicing within events/weddings/experiential agencies.

Responsibilities

• Act as the primary contact for all assigned clients.
• Build long-term, trust-based client relationships.
• Translate client objectives into briefs and concepts.
• Lead client meetings and strategic discussions.
• Prepare and present polished proposals and decks.
• Coordinate with costing team for accurate quotations.

Skills

Client handling

Communication

Negotiation

Leadership

Time management

Presentations

Education

MBA or Graduation in Management/Marketing/Event Management

Tools

Advanced Excel

PowerPoint

Job description

• The Senior Client Servicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
• You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for all assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Understand the client’s event objectives and convert them into well-defined briefs.
• Conduct client meetings, presentations, and strategic discussions confidently.
• Convert client briefs into strong event concepts, ideas, and themes.
• Present company portfolio, capabilities, market trends, and creative suggestions.
• Develop highly polished presentations, mood boards, and proposal decks.

Costing & Budgeting

• Prepare accurate costings and quotations in coordination with the costing team.
• Ensure budgets are realistic, competitive, and aligned with client expectations.
• Maintain profitability without compromising on quality.
• Explain budgets, line items, and value additions clearly to clients.

Negotiation & Closure

• Handle client negotiations with confidence and clarity.
• Follow up proactively to convert proposals into confirmed business.
• Negotiate with vendors/artists to maintain cost efficiency.

Project Delegation & Execution Oversight

• Brief the Project Head and internal teams thoroughly on client expectations.
• Ensure the execution team works exactly as per the approved plan.
• Monitor timelines, quality checks, production accuracy, and final delivery.
• Provide on-ground support during event execution when required.
• Resolve challenges quickly and professionally.

Stakeholder Collaboration

• Coordinate with vendors, artists, venues, and production teams.
• Maintain professional and smooth communication with all external partners.

Reporting & Process Compliance

• Share project updates, client feedback, and follow-up reports with management.
• Maintain documentation, databases, and SOP compliance.
• Complete any additional responsibilities assigned by HOD or top management.

Required Qualifications & Experience

Education

• Graduation / MBA in Management, Marketing, or Event Management preferred.

Experience

• Minimum 4+ years of experience in client servicing within events / weddings / experiential agencies.
• Experience handling high-value clients and premium events is a strong advantage.

Core Competencies

• Excellent spoken communication & presentation skills
• High-level planning and coordination skills
• Advanced client handling & relationship management
• Strong problem-solving and decision-making
• Leadership capability and team coordination

Technical Skills

• Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
• Costing & Budgeting – strong accuracy and financial understanding
• PPT & Documentation – professional client presentation creation
• Good understanding of event trends, aesthetics, and creative concepts
• Confident, proactive, and ownership-driven
• Strong time management and multi-tasking ability
• Calm under pressure and deadline-focused
• Professional attitude with client-first thinking

What We Offer

• Opportunity to work on premium projects and large-scale events
• Direct exposure to client strategy and decision-making
• Creative work culture with learning and leadership opportunities