Manager Client Service - Events

Aclat; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

clat Media Worldwide Private Limited is seeking a Manager Client Service - Events to lead client relationships and oversee end-to-end event projects from concept to completion. This role suits a proven client servicing professional ready to take on leadership in a fast-paced environment in Mumbai/Bangalore onsite.

You will coordinate with creative, production, and operations teams, manage timelines and budgets, and present creative proposals to clients while building long-term partnerships and

Qualifications

• Customer-focused with proactive attitude and strong interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks under tight deadlines.
• Demonstrate creative thinking and attention to detail in event planning.
• Professional, accountable, and collaborative mindset.

Responsibilities

• Serve as primary contact for clients throughout planning and execution of events.
• Build and maintain trust-based client relationships and deliver consistently.
• Participate in client calls, meetings, and briefings, communicating progress.
• Understand client brands and objectives to provide strategic solutions.
• Coordinate with internal teams to ensure alignment with briefs and brand.
• Prepare post-event reports and gather feedback for future opportunities.

Skills

Customer-focused

Communication

Multitasking

Creative thinking

Collaborative

Accountability

Education

Bachelor's degree in Events, Marketing, Communications, Hospitality, or related field

Job description

At clat Media Worldwide Private Limited, we deliver exceptional event experiences by combining creativity, strategic thinking, and flawless execution. We are looking for a Manager Client Service - Events to manage client relationships and oversee the event projects, and ensure seamless execution from concept to completion. This role is ideal for someone with a proven track record in client servicing and event management, ready to take on leadership responsibilities within a dynamic, fast-paced environment.

Responsibilities

Client Relationships

• Serve as the primary point of contact for clients throughout the planning and execution of events.
• Build and maintain strong, trust-based client relationships by understanding their needs and delivering consistently.
• Participate actively in client calls, meetings, and briefings, clearly communicating progress and gathering feedback.
• Understand the clients brand, event objectives, and expectations to provide strategic and relevant solutions.
• Respond promptly to client requests and anticipate needs, limiting the need for senior team intervention.
• Gather post-event feedback to assess client satisfaction and identify opportunities for future collaboration.

Creative

• Support development of creative concepts by communicating client objectives and expectations clearly to internal teams.
• Collaborate with creative and production teams to ensure alignment with the clients brief and brand.
• Offer creative suggestions to enhance the event experiencee.g., themes, entertainment, technology integration.
• Review creative outputs to ensure they meet client requirements and clats quality standards.
• Present and confidently articulate creative proposals to clients, incorporating feedback constructively.
• Champion creative excellence by suggesting new ideas and formats that distinguish clats offerings.

Delivery

• Coordinate internal and external stakeholders to manage planning, logistics, operations, and execution.
• Prepare and maintain detailed event timelines, schedules, and project trackers.
• Take ownership of assigned projects, ensuring timely and budget-compliant delivery.
• Ensure that all vendors and partners are briefed accurately and managed effectively throughout the project.
• Troubleshoot issues in real-time, ensuring contingency planning and smooth execution on event day.
• Ensure that Contact Reports are generated and shared promptly after meetings and discussions.
• Collaborate with production, operations, and finance teams to manage vendor contracts, payments, and reconciliations.
• Support the creation of post-event reports and evaluations, highlighting key successes and learnings.

People

• Collaborate cross-functionally with internal teams including creative, production, and operations.
• Maintain open, respectful communication across departments and teams to ensure seamless execution.
• Participate in team meetings and contribute to discussions with observations and suggestions.
• Support and learn from senior team members while gradually taking ownership of tasks and responsibilities.
• Seek regular feedback from reporting managers to support professional development.

Business Development

• Assist senior client service team members in preparing for pitches, proposals, and client presentations.
• Support the development of proposals in response to RFPs and new business opportunities.
• Educate clients about clats services and capabilities to encourage up-selling and crossselling.
• Identify potential opportunities for organic growth from existing accounts and share insights with managers.
• Represent clat professionally in all client interactions and contribute to a positive agency image.

Requirements

Skills for the role

• Be customer-focused with a proactive attitude and strong interpersonal skills.
• Display exceptional communication skills - verbal and written.
• Show agility in managing multiple tasks under tight deadlines.
• Demonstrate creative thinking and attention to detail in every stage of event planning.
• Maintain professionalism, accountability, and a collaborative mindset.

Qualifications Experience

• Bachelors degree in Events, Marketing, Communications, Hospitality, or a related field.
• 4-5 years of experience in client servicing or event management, preferably in a supervisory or leadership capacity.
• Demonstrated ability to manage client relationships and deliver high-quality service.
• Strong project management, multitasking, and organizational skills.
• Excellent verbal and written communication skills, with confident presentation abilities.

Job Details

• Location: Mumbai or Bangalore (Onsite)
• Job Type: Full time
• Timings: 10:30 AM - 7:30 PM
• Work Days: Monday to Friday + 1st 3rd Saturday