Client Servicing Manager-Experiential Marketing

Talent Corner HR Services Pvt Ltd; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and creative work environment

Job summary

Talent Corner HR Services Pvt Ltd is looking for an experienced Client Servicing Manager/Senior Manager to join their Mumbai team. The ideal candidate will manage client relationships and ensure project excellence in an experiential marketing context. With 6-10 years of experience in client servicing, hands-on experience in events, and strong project management skills, this role demands creativity and strategic thinking. A Bachelor's or Master's degree in a relevant field is also required, alongside proficiency in project management software. Competitive salary package and growth opportunities are offered.

Qualifications

• 6-10 years of experience in client servicing or account management.
• Hands-on events experience is mandatory — live events, activations, and on-ground delivery.
• Prior experience in an events or experiential marketing agency is essential.
• Strong communication and project management skills with a track record of successful multitasking.
• Ability to think strategically and provide creative solutions.

Responsibilities

• Manage and nurture client relationships, ensuring project excellence.
• Plan, execute, and deliver experiential marketing projects on time and within budget.
• Develop project plans, timelines, and budgets, keeping stakeholders aligned.
• Prepare and present performance reports with key metrics and recommendations.
• Work closely with clients to develop experiential strategies delivering measurable impact.

Skills

Client relationship management

Project management

Strategic thinking

Communication skills

Excel proficiency

Detail-oriented

Education

Bachelor's / Master's degree in Marketing, Business Administration, Communications, or related field

Tools

Project management software

Job description

We are looking for a experienced Client Servicing Manager / Senior Manager to join our Mumbai team. The ideal candidate should have worked in events and experiential marketing, a strong background in client relationship management, project management, and strategic thinking, with a passion for experiential marketing. In this role, you will be responsible for managing and nurturing client relationships, ensuring project excellence, and contributing to the overall success of the account.

Client Relationship Management

• Act as the primary point of contact for assigned clients, building strong, long-lasting relationships built on trust and delivery
• Deeply understand client needs, business objectives, and expectations to provide tailored solutions and consistently exceptional service
• Proactively communicate with clients on project progress, address concerns swiftly, and turn feedback into action

Project Management

• Plan, execute, and deliver experiential marketing projects end-to-end on time, on budget, and on brief
• Develop detailed project plans, timelines, and budgets, keeping all internal and client stakeholders aligned at every stage
• Monitor project progress, flag risks early, and implement solutions before they become problems
• Proficient in Excel for project tracking, cost management, and reporting — organized and systematic in approach
• Develop compelling pitch decks and present ideas to clients with clarity and confidence

Strategic Planning

• Work closely with clients to understand their broader business goals and develop experiential strategies that deliver measurable impact
• Provide insights and recommendations that go beyond the brief; anticipating what clients need before they ask
• Coordinate seamlessly across creative, production, and operations teams to ensure smooth project execution
• Foster a culture of open communication, accountability, and shared ownership across all projects

Reporting & Analysis

• Prepare and present regular performance reports with key metrics, insights, and clear recommendations
• Analyse campaign outcomes to identify patterns, learnings, and opportunities for future work.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.

Qualifications

Must-Have

• 6-10 years of experience in client servicing or account management
• Hands‑on events experience is mandatory — live events, activations, and on‑ground delivery
• Prior experience in an events or experiential marketing agency is non‑negotiable
• Proficient in Excel, comfortable with tracking sheets, budgets, and project documentation
• Strong communication and project management skills with a track record of successfully managing multiple projects simultaneously
• Proficiency in project management software and tools
• Ability to think strategically and provide creative solutions to meet client objectives
• Detail‑oriented, organized, and able to work under pressure to meet deadlines
• Passion for experiential marketing and staying updated with industry trends
• Bachelor's / Master's degree in Marketing, Business Administration, Communications, or related field
• Competitive salary package commensurate with experience
• Opportunities for professional growth within a global agency network
• Collaborative, creative, and high‑energy work environment
• Exposure to marquee global and India clients across industries