Chat Support Specialist

AcquireX; Pune District; On-site; INR 200,000 - 280,000; Full time

Job summary

AcquireX in Pune (Viman Nagar) invites applications for a Chat Support Specialist (Non-Voice, Backend) on a night shift. The role involves handling customer chats, processing orders, and collaborating with logistics and vendor teams.

We seek graduates with 1–2 years of experience in chat/email or e-commerce support, strong English communication, and the ability to work in a team environment on a night shift from an office setting. Experience with CRM and basic computer skills is preferred.

Qualifications

• Excellent written and spoken English.
• Strong grammar, clarity, and typing accuracy.
• Proven ability to handle customer chats and emails with professionalism.

Responsibilities

• Respond to customer queries via chat and email in a polite, professional manner.
• Process and update order details in internal systems accurately.
• Handle customer complaints and resolve order or delivery issues.
• Coordinate with internal teams like logistics or vendor management.
• Maintain service quality and meet defined performance metrics.

Skills

Communication skills

Typing speed 30-35 WPM

Customer service orientation

Teamwork

Education

Any Graduation

Tools

CRM tools

Chat tools

Email systems

Job description

Job description For Chat Support Specialist (Non-Voice, Backend)

Location: Viman Nagar, Pune

Shift: Night Shift (11PM - 8AM) (Rotational Week Offs)

Work Mode: Work From Office Only (No Cab Services)

Experience: 1-2 Year

Job Overview:

We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats, order-related queries, and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.

Key Responsibilities:

• Respond to customer queries via chat and email in a polite, professional manner.
• Process and update order details in internal systems accurately.
• Handle customer complaints and resolve order or delivery issues.
• Coordinate with internal teams like logistics or vendor management.
• Maintain service quality and meet defined performance metrics.

Requirements:

Communication Skills:

• Excellent written and verbal English communication.
• Strong grammar, clarity, and typing accuracy (3035 WPM preferred).

Customer Service Orientation:

• Patient, empathetic, and solution-focused.
• Able to handle difficult customer situations calmly and professionally.

Technical Skills:

• Comfortable using chat tools, email systems, and CRMs.
• Basic computer knowledge and multitasking ability.

Teamwork & Flexibility:

• Works well in a team environment.

Education:

• Any Graduate: B.Com, BBA, BA, BCA, or equivalent.

Preferred Background

• 1 year ,Good English and communication skills.

Or up to 1-2 year of experience in:

• Chat / Email Support (Non-Voice BPO)
• Order Processing / E-commerce Backend Support.