Customer Service Representative

WNS; Pune District; On-site; INR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

Supportive work environment

Growth opportunities

Job summary

WNS in Pune is hiring for Voice Process and Chat Process Executives to handle customer inquiries, resolve issues, and ensure a positive customer experience. Freshers or candidates with up to 2 years of experience are welcome. The role requires English communication, basic computer skills, and the ability to work in rotational shifts with 5 working days per week and 2 rotational week offs.

Location: Pune. Employment Type: Full-Time. Shift: Rotational.

Qualifications

• English communication skills required (verbal and written).
• Graduate/undergraduate candidates may apply.
• Strong problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound/outbound interactions via phone, email, chat, or other channels.
• Respond to customer inquiries professionally and promptly.
• Resolve complaints and escalate complex issues when required.
• Maintain accurate records of interactions and transactions.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Adaptability

Education

Graduate/Undergraduate

Tools

MS Office

Job description

Job Title: Voice Process and Chat Process

Location: Pune

Experience: 0-2 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalat complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Pune
• Shift: Rotational shifts
• Weekly Off: 2 rotational week off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization