Customer Support Chat Support Non Voice

PhonePe Group; Haryana; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

Two-way cab facility

Health insurance

Life insurance

Paid time off

Cell phone reimbursement

Job summary

PhonePe Group is hiring a Customer Support Executive to handle customer queries via email and live chat in a non-voice role. This in-person position is based in Haryana, India, with a five-day workweek and cab facility.

You will respond accurately, maintain high satisfaction, and follow guidelines. Freshers and experienced candidates are welcome; English proficiency (C1) and strong typing are required.

Qualifications

• Excellent written and verbal English communication skills (C1).
• Strong typing, comprehension, and problem-solving skills.
• Ability to handle customer queries professionally.

Responsibilities

• Handle customer queries through email and live chat.
• Provide accurate and timely responses to customer inquiries.
• Resolve customer issues professionally and efficiently.
• Maintain high standards of customer satisfaction.
• Follow company guidelines and process procedures.

Skills

English communication

Typing speed

Problem solving

Customer handling

Freshers welcome

Shift flexibility

Education

Higher Secondary (12th Pass)

Job description

Job Title: Customer Support Executive - Email & Chat Support (Non-Voice)

Work Mode: As per company requirements

Key Responsibilities

• Handle customer queries through email and live chat.
• Provide accurate and timely responses to customer inquiries.
• Resolve customer issues professionally and efficiently.
• Maintain high standards of customer satisfaction.
• Follow company guidelines and process procedures.

Eligibility Criteria

• Excellent written and verbal English communication skills (C1 level).
• Strong typing, comprehension, and problem-solving skills.
• Ability to handle customer queries professionally.
• Freshers and experienced candidates can apply.
• Flexibility to work in rotational shifts, if required.
• Communication: Excellent English Communication Skills (C1 Level) Cab Facility: Two-Way Cab Provided Working Days: 5 Days a Week Experience: Freshers and Experienced

Benefits

• Five-day working schedule.
• Two-way cab facility.
• Opportunity to work in an international customer support process.
• Career growth opportunities.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid time off

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Required)

Work Location: In person