Customer Support Executive – Chat

[24]7.ai, Inc.; Hyderabad; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading customer service company in Hyderabad seeks candidates for customer service roles. The position requires good communication skills and involves responding to customer queries via chat and email. Candidates of any graduation background are eligible, including freshers and those with BPO experience. A minimum of 1-year experience is needed for master's graduates. The role requires a good command of English and cooperation with rotational shifts.

Qualifications

• Good command over written and verbal English is mandatory.
• Candidates should be cooperative with rotational shifts.
• Freshers and candidates with experience in BPO or other domains are eligible.

Responsibilities

• Responding to and resolving customer queries via chat and email.
• Handling customer queries via chat and email.

Skills

Good Communication Skills

Written English

Education

12th/2nd PUC or 3 years of diploma

BE/Btech and graduates from any stream

Job description

Skill required: Good Communication Skills

Qualifications: Any Graduation

Years of Experience: 0-5 Years

Job Description:

Responding to and resolving customer queries via chat and email.

Job Responsibilities:

Handling customer queries via chat and email.

Job Requirements:

• Candidate should have completed 12th/2nd PUC or 3 years of diploma from a recognized university
• BE/Btech and graduates from any stream are eligible to apply
• Freshers and candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply
• Master graduate candidates must have a minimum of 1-year work experience in the BPO sector
• Good command over written and verbal English is mandatory
• Should be cooperative with rotational shifts